Compare zendesk and Centurion - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - zendesk or Centurion?

Centurion is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Centurion (82/100). zendesk offers users more features (11) than Centurion (8). There is a clear winner in this case and it is zendesk!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. Centurion, Inc.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Centurion, Inc.: Since 1981, Centurion has prospered because of our reputation for "Doing what we said we would do". Centurion, Inc. is a privately held corporation providing in-house solutions to help companies better serve their clients. These tools help your employees build strong relationships with your clients thus improving the customer experience. These t...

Who is more expensive? zendesk talk or Centurion?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Centurion.

zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Centurion accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: Centurion is more expensive than zendesk talk.

Which software includes more/better features?

We've compared zendesk Vs. Centurion based on some of the most important and required Call Center features.

zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).

Centurion: Call Recording, IVR (Interactive Voice Response), Call Center, Survey Software, Customized Call Routing.

Target customer size

zendesk talk's typical customers include: Small, medium and large size businesses, and Centurion's target customer size include: SMBs.