Compare zendesk and Clarity Connect - Mar 2022
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Bottom Line: Which is Better - zendesk or Clarity Connect?
Clarity Connect is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Clarity Connect (76/100). zendesk offers users more features (11) than Clarity Connect (5). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Clarity
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Clarity: Clarity's deep understanding of Microsoft's Unified Communication platform combined with our passion for helping our customer succeed has led to a continuous stream of innovation involving customer care. We were the first to deliver a native contact center product on top of Microsoft's Unified Communication (UC) platform and remained solely focused...
Who is more expensive? zendesk talk or Clarity Connect?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Clarity Connect.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Clarity Connect price starts at $55 per month , When comparing Clarity Connect to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Clarity Connect is more expensive than zendesk talk.
Which software includes more/better features?
We've compared zendesk Vs. Clarity Connect based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
Clarity Connect: Chat, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center, Call Center.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, The typical clients of Clarity Connect are business individuals engaging in numerous small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and are ripping the benefits coming from IT, data and web hosting and information related services, mainly with contact center management.
Clarity Connect
starts at $55 per month
Clarity Connect is designed to be the best cloud-based contact center solution for Skype for Business and Office 365.
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
Clarity Connect Specifications
ITQlick Score: | 76/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> Clarity Connect review |
Company: | Clarity |
Pricing: | starts at $55 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Clarity Connect review, Clarity Connect pricing, Clarity Connect alternatives |
Compare features
zendesk talk: 11 Features
Clarity Connect: 5 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.