Compare zendesk and Humach Interaction Engine - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - zendesk or Humach Interaction Engine?

Humach Interaction Engine is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Humach Interaction Engine (80/100). zendesk offers users more features (11) than Humach Interaction Engine (0). There is a clear winner in this case and it is zendesk!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. WS Live, LLC d.b.a. Humach.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

WS Live, LLC d.b.a. Humach.: Humach is a team of visionaries, tech enthusiasts and operational mavens who want to surprise you and your customers with exceptional service. We have the people and technology to take you where you want to go–to serve your customers the way they want to be served–and make work more productive for agents and employees. We created Humach to radica...

Who is more expensive? zendesk talk or Humach Interaction Engine?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Humach Interaction Engine.

zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Humach Interaction Engine accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software.

Bottom line: Humach Interaction Engine is more expensive than zendesk talk.

Which software includes more/better features?

We've compared zendesk Vs. Humach Interaction Engine based on some of the most important and required Call Center features.

zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).

Humach Interaction Engine: We are still working to collect the list of features for Humach Interaction Engine.

Target customer size

zendesk talk's typical customers include: Small, medium and large size businesses, Humach Interaction Engine has the typical customers that engage in the operation of small (with about 10 – 100 employees) to medium-sized (with about 100 – 1,000 employees) businesses that harness the services from IT, data hosting, processing and related information services, mainly with call center and its management.