Compare zendesk and Maximise Cloud Contact Center - Aug 2022
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Bottom Line: Which is Better - zendesk or Maximise Cloud Contact Center?
Maximise Cloud Contact Center is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Maximise Cloud Contact Center (62/100). zendesk offers users more features (11) than Maximise Cloud Contact Center (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Magnetic North
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Magnetic North: Magnetic North has been a leading provider of contact centre systems since 1998. True multi-tenant, secure, cloud-based ‘pay-as-you-go’ services scale with your business and can run standalone, or alongside existing On-Premise systems, and over either PSTN or VOIP – and can be operational within days. 'Maximise Cloud Contact Centre' is our awa...
Who is more expensive? zendesk talk or Maximise Cloud Contact Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Maximise Cloud Contact Center.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Maximise Cloud Contact Center price starts at $950 per user/month , When comparing Maximise Cloud Contact Center to its competitors, the software is rated 6 - similar to the average Call Center software cost.
Bottom line: Maximise Cloud Contact Center is more expensive than zendesk talk.
Which software includes more/better features?
We've compared zendesk Vs. Maximise Cloud Contact Center based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
Maximise Cloud Contact Center: We are still working to collect the list of features for Maximise Cloud Contact Center.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, and Maximise Cloud Contact Center's target customer size include: Medium and large size businesses.
Maximise Cloud Contact Center
starts at $950 per user/month
Maximise Cloud Contact Center is a growing cloud-based Call Center software, it is designed to support medium and large size call centers. Maximise Cloud Contact Center received a rating of 4.2 from ITQlick tea...
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
Maximise Cloud Contact Center Specifications
ITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> Maximise Cloud Contact Center review |
Company: | Magnetic North |
Pricing: | starts at $950 per user/month |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Maximise Cloud Contact Center review, Maximise Cloud Contact Center pricing, Maximise Cloud Contact Center alternatives |
Compare features
zendesk talk: 11 Features
Maximise Cloud Contact Center: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.