Shlomi Lavi /
Aug 24, 2022
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Bottom Line: Which is Better - Maximise Cloud Contact Center or zendesk?
Maximise Cloud Contact Center is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Maximise Cloud Contact Center (62/100). zendesk offers users more features (11) than Maximise Cloud Contact Center (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Magnetic North Vs. Zendesk
Magnetic North: Magnetic North has been a leading provider of contact centre systems since 1998. True multi-tenant, secure, cloud-based ‘pay-as-you-go’ services scale with your business and can run standalone, or alongside existing On-Premise systems, and over either PSTN or VOIP – and can be operational within days.
'Maximise Cloud Contact Centre' is our awa...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Maximise Cloud Contact Center or zendesk talk?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Maximise Cloud Contact Center and zendesk talk.
Maximise Cloud Contact Center price starts at $950 per user/month , On a scale between 1 to 10 Maximise Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Maximise Cloud Contact Center is more expensive than zendesk talk.
Which software includes more/better features?
We've compared Maximise Cloud Contact Center Vs. zendesk based on some of the most important and required Call Center features.
Maximise Cloud Contact Center: We are still working to collect the list of features for Maximise Cloud Contact Center.
zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.
Target customer size
Maximise Cloud Contact Center's typical customers include: Medium and large size businesses, and zendesk talk's target customer size include: Small, medium and large size businesses.