Compare zendesk and Noda Contact Center - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - zendesk or Noda Contact Center?

Noda Contact Center is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Noda Contact Center (84/100). zendesk offers users more features (11) than Noda Contact Center (6). There is a clear winner in this case and it is zendesk!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. Noda Interaction Platforms

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Noda Interaction Platforms: Noda is a developer of software solutions for BPO and Captive call centers. Ever since 2001, the company has offered its specialized product designed for mid-level and major call centers.

Who is more expensive? zendesk talk or Noda Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Noda Contact Center.

zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Noda Contact Center price Has a free version , When comparing Noda Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: zendesk talk cost is around the same cost of Noda Contact Center.

Which software includes more/better features?

We've compared zendesk Vs. Noda Contact Center based on some of the most important and required Call Center features.

zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).

Noda Contact Center: Chat, Blended Call Center, Inbound Call Center, IVR (Interactive Voice Response), Outbound Call Center.

Target customer size

zendesk talk's typical customers include: Small, medium and large size businesses, and Noda Contact Center's target customer size include: Medium and large size businesses.