Noda Contact Center Review - why 5 stars?

Noda Contact Center Review
ITQlick Score: 84/100
ITQlick Rating: (5/5)
Pricing: 2/10 - low cost
Category: Call Center -> Noda Contact Center
Ranking:Ranked 21 out of 236 Call Center systems
Company: Noda Interaction Platforms
Typical customers: Medium and large size businesses
Platforms: Desktop, Cloud
Links: Noda Contact Center pricing, Noda Contact Center alternatives

Shlomi LaviShlomi Lavi / updated: Nov 16, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Noda Contact Center?

Noda Contact Center is a call center software that helps users create conversational scripts containing important information accessible to operators when they receive a call. Recording calls while meeting PCI DSS standard requirements is also of its functions. In addition, the software offers statistics for contact channels, telephony, conversational scripts - all reports accessible through a web interface.

Some of the key features of Noda Contact Center are; agent scripting, omni-channel, call recording, and quality management. Noda Interaction platforms power this software; the platform was launched in 2001, and it is headquartered in Manila, Philippines. Over the years, Noda has grown to about 201-500 employees with several awards to its name, including Crystal Headset Best Product for Call Center Awards in 2012, 2015, and 2016.

What is Noda Contact Center rating? ()

The rating of Noda Contact Center is 5 stars out of 5 and the total score is 84 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Noda Contact Center's typical customers?

The typical customers include the following business size: Medium and large size businesses.

Is Noda Contact Center the best Call Center?

Noda Contact Center is ranked 21 out of 236 software in their category (Call Center systems).

What are Noda Contact Center's pros? (3 Pros)

  • With this software, reports can be sent to clients immediately after a project is completed
  • Noda Contact Center enables users to record all or selected conversions
  • It can be integrated with other systems

Who are their main alternatives?

Popular alternatives to Noda Contact Center: Nextiva Hosted Call Center, 8x8 Contact Center, TouchStar Dialler, CenterWare Inbound, zendesk talk, USAN IVR, Telax Hosted Call Center, Talkdesk, Five9 Virtual Call Center, inContact Cloud Contact Center. The full list of competitors can be found here.

What is the cost of Noda Contact Center?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Noda Contact Center

What should you ask Noda Interaction Platforms during a demo session? (65 questions)

Schedule a demo with Noda Contact Center and access 65 must ask questions for the vendor while watching Noda Contact Center in action.

Is it the right software for you?

Noda Contact Center fits into medium and large enterprises in industries such as telecommunication, financial & insurance, government and retail. Noda customers include; Avon, Tyumen region call center, Royal credit bank and Rostelecom.

Noda Contact Center's list of categories:

Auto Dialer / Predictive Dialer
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Conference Calling
IVR
Call Center
Call Center Workforce Management
Call Tracking
Chat

Noda Contact Center's list of features:

Chat
Blended Call Center
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Call Center

Noda Contact Center Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Noda
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
84/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
Has a free version
Functionality
16
Review
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Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
99/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$18.95 per user/month
Functionality
20
8x8
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
93/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$0.04 per minute
Functionality
43
Review
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TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
6
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
9
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.