Compare zendesk and Profile Watchdog - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - zendesk or Profile Watchdog?

Profile Watchdog is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Profile Watchdog (57/100). zendesk offers users more features (11) than Profile Watchdog (0). There is a clear winner in this case and it is zendesk!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. OpsTel Services

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

OpsTel Services: OpsTel Services provides solutions that leverage technology functionality while focusing on delivering exactly what contact center operations management teams require to do their job more effectively with greater efficiency. We are always looking for ways to enhance existing processes and technology functionality to deliver optimal results. Our gui...

Who is more expensive? zendesk talk or Profile Watchdog?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Profile Watchdog.

zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Profile Watchdog price starts at $49 per month , When comparing Profile Watchdog to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Profile Watchdog is more expensive than zendesk talk.

Which software includes more/better features?

We've compared zendesk Vs. Profile Watchdog based on some of the most important and required Call Center features.

zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).

Profile Watchdog: We are still working to collect the list of features for Profile Watchdog.

Target customer size

zendesk talk's typical customers include: Small, medium and large size businesses, and Profile Watchdog's target customer size include: Small businesses and start ups.