Shlomi Lavi /
Mar 18, 2022
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Bottom Line: Which is Better - Profile Watchdog or zendesk?
Profile Watchdog is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Profile Watchdog (57/100). zendesk offers users more features (11) than Profile Watchdog (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
OpsTel Services Vs. Zendesk
OpsTel Services: OpsTel Services provides solutions that leverage technology functionality while focusing on delivering exactly what contact center operations management teams require to do their job more effectively with greater efficiency. We are always looking for ways to enhance existing processes and technology functionality to deliver optimal results. Our gui...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Profile Watchdog or zendesk talk?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Profile Watchdog and zendesk talk.
Profile Watchdog price starts at $49 per month , On a scale between 1 to 10 Profile Watchdog is rated 4, which is lower than the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Profile Watchdog is more expensive than zendesk talk.
Which software includes more/better features?
We've compared Profile Watchdog Vs. zendesk based on some of the most important and required Call Center features.
Profile Watchdog: We are still working to collect the list of features for Profile Watchdog.
zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.
Target customer size
Profile Watchdog's typical customers include: Small businesses and start ups, and zendesk talk's target customer size include: Small, medium and large size businesses.