Compare zendesk and Purecloudengage - Mar 2022
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Bottom Line: Which is Better - zendesk or Purecloudengage?
Purecloudengage is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Purecloudengage (82/100). Purecloudengage offers users more features (14) than zendesk (11).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Genesys
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Genesys : Genesys is driven by our cause to save the world from bad customer service. We do it by applying a relentless focus on the consumer perspective of the customer experience – and the impact it has on your business. Genesys works with its customers and partners worldwide to deliver the experience that today’s digital consumers want. It all adds up to ...
Who is more expensive? zendesk talk or Purecloudengage?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Purecloudengage.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Purecloudengage price starts at $75 per month , When comparing Purecloudengage to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Purecloudengage is more expensive than zendesk talk.
Which software includes more/better features?
We've compared zendesk Vs. Purecloudengage based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
Purecloudengage: Dashboard, Reporting, Campaign Management, Lead Management, CRM.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, and Purecloudengage's target customer size include: Small, medium and large size businesses.
Purecloudengage
starts at $75 per month
Genesys is a contact centre software that helps businesses to have a good view of all customers, interactions and call agents across all locations and channels.
PriceDemoCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
Purecloudengage Specifications
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> Purecloudengage review |
Company: | Genesys |
Pricing: | starts at $75 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Purecloudengage review, Purecloudengage pricing, Purecloudengage alternatives |
Compare features
zendesk talk: 11 Features
Purecloudengage: 14 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.