Compare Zendesk and DrChrono EHR - Sep 2023
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Bottom Line: Which is Better - Zendesk or DrChrono EHR?
DrChrono EHR is more expensive to implement (TCO) than Zendesk, and DrChrono EHR is rated higher (94/100) than Zendesk (92/100). Zendesk offers users more features (23) than DrChrono EHR (10).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. DrChrono
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
DrChrono: DrChrono EHR is a web based electronic health record solution for medical businesses of small and medium size. Its capabilities include electronic prescribing, scheduling, practice management, and others. The software was designed and launched by DrChromo Inc headquartered in Sunnyvale CA, United States.
Who is more expensive? Zendesk or DrChrono EHR?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and DrChrono EHR.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. DrChrono EHR price starts at $199 per provider/month , When comparing DrChrono EHR to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: DrChrono EHR is more expensive than Zendesk.
Which software includes more/better features?
We've compared Zendesk Vs. DrChrono EHR based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
DrChrono EHR: Chat, Payment Management, Compliance , Appointment Management, Charting.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.
DrChrono EHR (Electronic Health Records) is a cloud-based software solution designed specifically for healthcare providers.
DrChrono EHR
starts at $199 per provider/month
DrChrono EHR is a cloud-hosted medical practice management platform that is compatible with iPhone and iPad devices. The software offers EHR & medical billing solutions that lets its users manage patient intake...
PriceDemoCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
DrChrono EHR Specifications
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Medical -> DrChrono EHR review |
Company: | DrChrono |
Pricing: | starts at $199 per provider/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | DrChrono EHR review, DrChrono EHR pricing, DrChrono EHR alternatives |
Compare features
Zendesk: 23 Features
DrChrono EHR: 10 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.