Compare Zendesk and Jitbit Helpdesk - Sep 2023
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Bottom Line: Which is Better - Zendesk or Jitbit Helpdesk?
Jitbit Helpdesk is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Jitbit Helpdesk (79/100). Zendesk offers users more features (23) than Jitbit Helpdesk (8). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Jitbit
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Jitbit: Jitbit Software is a contributing member of ASP (Association of Software Professionals). Jitbit Software is a contributing member of OISV (Organization of Independent Software Vendors) We are profitable and funded by our customers. We don't have to please anybody but our customers.
Who is more expensive? Zendesk or Jitbit Helpdesk?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and Jitbit Helpdesk.
Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. Jitbit Helpdesk price starts at $29 per agent/month , When comparing Jitbit Helpdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: Zendesk cost is around the same cost of Jitbit Helpdesk.
Which software includes more/better features?
We've compared Zendesk Vs. Jitbit Helpdesk based on some of the most important and required Help Desk features.
Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.
Jitbit Helpdesk: Asset Management, Email Integration, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
Target customer size
Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. JitBit Helpdesk is perfect for small and midsize businesses and enterprises.
Jitbit Helpdesk
starts at $29 per agent/month
JitBit Helpdesk is a customer support software that can help your help desk team by providing a support ticket system. The software offers both on-premise and Software as a Service version and can help companie...
PriceDemoCompare specifications
Zendesk Specifications
ITQlick Score: | 92/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Zendesk review |
Company: | Zendesk |
Pricing: | starts at $49 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Jitbit Helpdesk Specifications
ITQlick Score: | 79/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Jitbit Helpdesk review |
Company: | Jitbit |
Pricing: | starts at $29 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Jitbit Helpdesk review, Jitbit Helpdesk pricing, Jitbit Helpdesk alternatives |
Compare features
Zendesk: 23 Features
Jitbit Helpdesk: 8 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.