Compare Jitbit Helpdesk and Zendesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - Jitbit Helpdesk or Zendesk?

Jitbit Helpdesk is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Jitbit Helpdesk (79/100). Zendesk offers users more features (23) than Jitbit Helpdesk (8). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Jitbit Vs. Zendesk

Jitbit: Jitbit Software is a contributing member of ASP (Association of Software Professionals). Jitbit Software is a contributing member of OISV (Organization of Independent Software Vendors) We are profitable and funded by our customers. We don't have to please anybody but our customers.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Jitbit Helpdesk or Zendesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Jitbit Helpdesk and Zendesk.

Jitbit Helpdesk price starts at $29 per agent/month , On a scale between 1 to 10 Jitbit Helpdesk is rated 2, which is much lower than the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: Jitbit Helpdesk cost is around the same cost of Zendesk.

Which software includes more/better features?

We've compared Jitbit Helpdesk Vs. Zendesk based on some of the most important and required Help Desk features.

Jitbit Helpdesk: Asset Management, Email Integration, ITIL Compliant, Knowledge Base/FAQ, LDAP/Active Directory Synchronization, Mobile Integration, Reporting, Scheduling.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

JitBit Helpdesk is perfect for small and midsize businesses and enterprises. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.