Compare Zendesk and ManageEngine IT Asset - Sep 2023

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Zendesk or ManageEngine IT Asset?

ManageEngine IT Asset is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than ManageEngine IT Asset (81/100). Zendesk offers users more features (23) than ManageEngine IT Asset (9). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Zendesk Vs. ManageEngine

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.

Who is more expensive? Zendesk or ManageEngine IT Asset Management?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk and ManageEngine IT Asset Management.

Zendesk price starts at $49 per agent/month , On a scale between 1 to 10 Zendesk is rated 2, which is much lower than the average cost of Help Desk software. ManageEngine IT Asset Management price starts at $795 per license , When comparing ManageEngine IT Asset Management to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: ManageEngine IT Asset Management is more expensive than Zendesk.

Which software includes more/better features?

We've compared Zendesk Vs. ManageEngine IT Asset based on some of the most important and required Help Desk features.

Zendesk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows, Scheduling, Self Service Portal, Service Level Agreements.

ManageEngine IT Asset Management: Automatic Property Mapping, Cost Analysis, Maintenance Overview, Online Leasing, Online Rental Applications.

Target customer size

Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process. ManageEngine IT AssetExplorer is perfect for companies of all sizes.