Shlomi Lavi / Sep 28, 2023We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
ManageEngine IT Asset is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than ManageEngine IT Asset (81/100). Zendesk offers users more features (23) than ManageEngine IT Asset (9). There is a clear winner in this case and it is Zendesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ManageEngine IT Asset and Zendesk.
ManageEngine IT Asset price starts at $795 per license , On a scale between 1 to 10 ManageEngine IT Asset Management is rated 4, which is lower than the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: ManageEngine IT Asset is more expensive than Zendesk.
We've compared ManageEngine IT Asset Vs. Zendesk based on some of the most important and required Help Desk features.
ManageEngine IT Asset: Automatic Property Mapping, Cost Analysis, Maintenance Overview, Online Leasing, Online Rental Applications, Paperless Work Orders, Recurring Work Orders, Space Planning.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
ManageEngine IT AssetExplorer is perfect for companies of all sizes. Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.
starts at $795 per license
ManageEngine IT AssetExplorer is an IT asset management software that can help users to manage and monitor assets in their network. Users can manage all the assets in their network starting from planning phase ...
Compare Pricing| ITQlick Score: | 81/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Help Desk -> ManageEngine IT Asset review |
| Company: | ManageEngine |
| Pricing: | starts at $795 per license |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop |
| Links: | ManageEngine IT Asset review, ManageEngine IT Asset pricing, ManageEngine IT Asset alternatives |
| ITQlick Score: | 92/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> Zendesk review |
| Company: | Zendesk |
| Pricing: | starts at $49 per agent/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Zendesk review, Zendesk pricing, Zendesk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.