Shlomi Lavi /
Sep 28, 2023
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Zoho Contact or Zendesk?
Zoho Contact is more expensive to implement (TCO) than Zendesk, and Zendesk is rated higher (92/100) than Zoho Contact (75/100). Zendesk offers users more features (23) than Zoho Contact (3). There is a clear winner in this case and it is Zendesk!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Vs. Zendesk
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? Zoho Contact or Zendesk?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Contact and Zendesk.
Zoho Contact price starts at $15 per user/month , On a scale between 1 to 10 Zoho Contact Manager is rated 2, which is much lower than the average cost of CRM software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Zoho Contact cost is around the same cost of Zendesk.
Which software includes more/better features?
We've compared Zoho Contact Vs. Zendesk based on some of the most important and required CRM features.
Zoho Contact: Data Import/Export, Basic Reports, Online Customer Support.
Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.
Target customer size
Zoho Contact's typical customers include: Start up, Small business, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.