Compare Sales Service Cloud and Zoho Support - Jun 2022
Compare Pricing
Shlomi Lavi / Jun 23, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Sales Service Cloud or Zoho Support?
Sales Service Cloud is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than Sales Service Cloud (83/100). Zoho Support offers users more features (24) than Sales Service Cloud (15). There is a clear winner in this case and it is Zoho Support!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. Zoho
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Who is more expensive? Sales Service Cloud or Zoho Support?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sales Service Cloud and Zoho Support.
Sales Service Cloud price starts at $25 per user/month , On a scale between 1 to 10 Sales Service Cloud is rated 4, which is lower than the average cost of Customer Service software. Zoho Support price starts at $12 per user/month , When comparing Zoho Support to its competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Sales Service Cloud is more expensive than Zoho Support.
Which software includes more/better features?
We've compared Sales Service Cloud Vs. Zoho Support based on some of the most important and required Customer Service features.
Sales Service Cloud: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Contact Management, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base, Marketing Automation.
Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.
Target customer size
Sales Service Cloud offers CRM solutions for companies of all sizes, small, mid-size and enterprise organizations. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.
Zoho Support
starts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
Compare PricingCompare specifications
Sales Service Cloud Specifications
| ITQlick Score: | 83/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> Sales Service Cloud review |
| Company: | Salesforce.com |
| Pricing: | starts at $25 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | Sales Service Cloud review, Sales Service Cloud pricing, Sales Service Cloud alternatives |
Zoho Support Specifications
| ITQlick Score: | 94/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Customer Service -> Zoho Support review |
| Company: | Zoho |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | Zoho Support review, Zoho Support pricing, Zoho Support alternatives |
Compare features
Sales Service Cloud: 15 Features
Zoho Support: 24 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.