Sales Service Cloud Vs Zoho Support (Aug 2020)
Compare Pricing
Shlomi Lavi / Aug 25, 2020
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Bottom Line: Which is Better - Sales Service Cloud or Zoho Support?
Sales Service Cloud is more expensive to implement (TCO) than Zoho Support, Zoho Support is rated higher (94/100) than Sales Service Cloud (83/100). Zoho Support offers more features (24) to their users than Sales Service Cloud (15). There is a clear winner in this case and it is Zoho Support!
Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Salesforce.com compares with Zoho?
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Who's more expensive? Sales Service Cloud or Zoho Support?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Sales Service Cloud and Zoho Support.
Sales Service Cloud price starts at $90 per user/month , on a scale between 1 to 10 Sales Service Cloud is rated 4, which is lower than the average cost of Customer Service software. Zoho Support price starts at $12 per user/month , when comparing Zoho Support to their competitors, the software is rated 2 - much lower than the average Customer Service software cost.
Bottom line: Sales Service Cloud is more expensive than Zoho Support.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Sales Service Cloud Vs. Zoho Support based on some of the most important and required Customer Service features. Sales Service Cloud: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Contact Management, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base, Marketing Automation. Zoho Support: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ.
Target customer size
Sales Service Cloud offers CRM solutions for companies of all sizes, small, mid-size and enterprise organizations. Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk.
Zoho Support
starts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
PriceDemoCompare specifications
Sales Service Cloud Specifications
| ITQlick Score: | 83/100 |
|---|---|
| ITQlick Rating: | (4.2/5) |
| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> Sales Service Cloud |
| Company: | Salesforce.com |
| Pricing: | starts at $90 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | Sales Service Cloud review, Sales Service Cloud pricing, Sales Service Cloud alternatives |
Zoho Support Specifications
| ITQlick Score: | 94/100 |
|---|---|
| ITQlick Rating: | (5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Customer Service -> Zoho Support |
| Company: | Zoho |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | Zoho Support review, Zoho Support pricing, Zoho Support alternatives |
Compare features
Sales Service Cloud: 15 Features
Zoho Support: 24 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.