starts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
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Sightcall is more expensive to implement (TCO) than Zoho Support, and Zoho Support is rated higher (94/100) than Sightcall (62/100). Zoho Support offers users more features (24) than Sightcall (0). There is a clear winner in this case and it is Zoho Support!
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Sightcall: SightCall is a global cloud software company that provides business the ability to see what their customers see via their smartphone. It offers users an expert interface to see in remote and a mobile app to show the damage. During a live session the expert can guide the customer, leveraging remote commands as live pointer, annotation or remote zoom...
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho Support and Sightcall.
Zoho Support price starts at $12 per user/month , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. Sightcall accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software.
Bottom line: Sightcall is more expensive than Zoho Support.
We've compared Zoho Support Vs. Sightcall based on some of the most important and required Customer Service features.
Zoho Support: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting.
Sightcall: We are still working to collect the list of features for Sightcall.
Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. and Sightcall's target customer size include: Small, medium and large size businesses.
starts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
Compare Pricing
Sightcall is an award-winning cloud-based Video Conferencing software, it is designed to support small, medium and large size business. Sightcall received a rating of 3.2 from ITQlick team. The software cost is...
Compare PricingITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Customer Service -> Zoho Support review |
Company: | Zoho |
Pricing: | starts at $12 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Cloud |
Links: | Zoho Support review, Zoho Support pricing, Zoho Support alternatives |
ITQlick Score: | 62/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Customer Service -> Sightcall review |
Company: | Sightcall |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Sightcall review, Sightcall pricing, Sightcall alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.