Convoso Cloud Contact Center - Top Competitors (May 2022)

Shlomi Lavi / updated: May 26, 2022

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Convoso Cloud Contact Center vs. Alternatives in 2024

Convoso Cloud Contact Center has two main competitors and these are Aspect Unified IP and 3C Cloud Contact Center.

Aspect Unified IP provides a hosted contact center that supports multi channel communications. Additionally it provides a number of self-service communication platforms through which customers can first see if their requests or queries can be addressed without accessing live agents. Another feature is its proactive calling which seeks to manage customers who have conversations covering regularly discussed topics.

Convoso Cloud Contact Center on the other hand fully supports blended contact center solutions with both incoming and outgoing call communications. Alternatively it can provide just incoming or outgoing calls support separately if required. Additionally the product supports marketing efforts by providing data analytics to analyze call traffic to obtain prospective leads, as well as marketing insight to develop campaigns to target customers.

Then there is 3CLogic Cloud Contact Center which offers a free product trial and integration to most major CRM solutions unlike Convoso Cloud Contact Center. Another important point is that customer related information need not be stored in the cloud but can be saved on their local servers which can enhance security.

Currently Convoso Cloud Contact Center does not support these features, but it does provide personalized customer call support through the use of CLI and an embedded CRM. The product analyzes the customer history on receipt of the call and advises agents on information that can aid in quicker resolution. Additionally calls be monitored and recorded to improve the quality of contact center support.