Convoso Cloud Contact Center Review - why 4.6 stars?

Convoso Cloud Contact Center Review

ITQlick Score:	84/100
ITQlick Rating:
Pricing:	6/10 - average cost
Category:	Contact Management -> Convoso Cloud Contact Center review
Ranking:	Ranked 4 out of 9 Contact Management systems
Company:	Convoso (formerly SafeSoft Solutions)
Pricing:	starts at $90 per feature/month
Typical customers:	SMBs
Platforms:	Desktop, Cloud
Links:	Convoso Cloud Contact Center pricing, Convoso Cloud Contact Center alternatives

Shlomi Lavi / updated: May 26, 2022

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Table of Contents

What is Convoso Cloud Contact Center?

Convoso Cloud Contact Center is a call center management solution for businesses of all sizes. Its services include inboud and outbound call management, call blending, workflow management, and analytics. The software was designed and launched by Convoso (formerly SafeSoft Solutions) headquartered in California, United States.

Who is it best for?

The software can be deployed for the needs of all business size. Major industries where it has been deployed include automotive, banking and finance, debt collection, education, insurance, business process outsourcing, government, and others.

Main features and functionalities

Inboud calling services offered by Convoso Cloud Contact Center include automatic call distribution system, automatic number identification, call queue management, computer telephony integration, interactive voice response, private branch exchange, skills based routing, and voicemail. It offers outbound calling capabilities of campaign management, outbound IVR, power dialer, predictive dialer, and preview dialer.

Core analytics and reporting services offered by the software include call logging, call monitoring, call recording, campaign history database, contact history database, real time reporting, and reporting data exports. Other important services of the software include call holding, supervisor monitoring, built-in CRM, automated performance reports, call conferencing, and customizable fields.

What is the actual cost?

The cost of license starts at $90 per feature/month. ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Convoso Cloud Contact Center. You can also find here pricing information from Convoso Cloud Contact Center's website.

How it stacks up?

Access a head to head analysis of Convoso Cloud Contact Center vs alternative software solutions.

ITQlick rating

Score

Pricing

License pricing

Functionality

Review

Compare

Convoso ...

ITQlick rating

4.6/5

Score

84/100

Pricing

6/10

License pricing

$90 per feature/month

Functionality

17

Review

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Chaos In...

ITQlick rating

3.2/5

Score

90/100

Pricing

4.4/10

License pricing

$59.95 per license

Functionality

9

Review

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Chaos Vs Convoso

BIGConta...

ITQlick rating

4.3/5

Score

88/100

Pricing

2/10

License pricing

$9.99 per user/month

Functionality

16

Review

BIGConta... review

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BigContacts Vs Convoso

3CLogic ...

ITQlick rating

4.3/5

Score

84/100

Pricing

6/10

License pricing

Pricing not available

Functionality

23

Review

3CLogic ... review

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3CLogic Vs Convoso

Synchrony

ITQlick rating

4.5/5

Score

83/100

Pricing

8/10

License pricing

Pricing not available

Functionality

14

Review

Synchrony review

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Synchrony Vs Convoso

Frequently Asked Questions (FAQs)

Is it the best Contact Management system?

Convoso Cloud Contact Center is ranked 4 out of 9 software in their category (Contact Management systems).

How they are rated on ITQlick?

The rating of Convoso Cloud Contact Center is 4.6 stars out of 5 and the total score is 84 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Convoso Cloud Contact Center makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Convoso Cloud Contact Center can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

65 questions to ask during a demo session with Convoso Cloud Contact Center.

Differences between Convoso Cloud Contact Center and alternatives?

The most popular alternatives to Convoso Cloud Contact Center in 2024: Chaos Intellect, BIGContacts, 3CLogic Cloud Contact Center, Synchrony, CorvisaOne Contact Center. Access the complete competitors analysis here - Convoso Cloud Contact Center VS Contact Management Software alternatives.

List of categories

Auto Attendant

Auto Dialer / Predictive Dialer

Automatic Call Distribution (ACD)

Call Recording

Computer Telephony Integration (CTI)

Conference Calling

SIP Trunking

Softphone

VoIP

Customer Loyalty

Online CRM

Small Business CRM

List of features

CRM

Sales

Marketing

Sales Automation

Contact Management

Auditor - Shlomi Lavi

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.