Five9 - Top 4 Alternatives (May 2022)

Five9 Virtual Call Center Review
ITQlick Score: 88/100
ITQlick Rating: (4.2/5)
Pricing: 6/10 - average cost
Category: Call Center -> Five9 -> Five9 competitors
Ranking:Ranked 9 out of 240 Call Center systems
Company: Five9
Pricing: starts at $149 per month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Five9 review, Five9 alternatives
Shlomi LaviShlomi Lavi / updated: May 22, 2022

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Five9 Virtual Call Center competes with other Call Center systems like Talkdesk, CloudTalk, and RingCentral MVP. We will compare these Call Center systems in some specific aspects below.
  • Functionality: Five9 Virtual Call Center offers features like Workforce Optimization, Performance & Quality Management, Supervisor Desktop, Reporting & Analytics, APIs & SDKs, Workflow Automation, Workforce Optimization, Engagement Workflow, Supervisor Tools, Unified Communications, etc. Talkdesk offers features like Automated Workflows, Protect Customer Data, Real-Time Status Updates, AI Platform, Reliability & Availability, Integrations, Security & Compliance, Flexible Deployment, Developer Experience, Omnichannel Engagement, Workforce Engagement (available in Five9), etc.

    CloudTalk offers features like Call Queuing, Call Recording, Internal Call & Extensions, Voicemail, Toll-Free Numbers, International Numbers, Fax to Email, SMS & Text Messages, Personalized Greetings & Messages, Conference Calls, Automated Call Distribution, Call Flow Manager, Contact History (available in Five9), etc. RingCentral MVP offers features like Local numbers, Toll-free and Vanity Numbers, Extensions, Presence & Head-up Display, Call Delegation, Call screening, Cloud PBX, Greetings (available in CloudTalk), Multi-level IVR, Music-on-hold, Dial-by-name Directory, Number Porting, International Calling, International Numbers, Team Collaboration, Secure VoIP Service, Analytics Portal, Performance Reports (available in Five9), etc.
  • Customers/Industries: Five9 Virtual Call Center targets Healthcare, Financial Services, Retail, Education, Sales & Telemarketing, Customer Services, and Outsourcing. CloudTalk targets E-commerce and Retail, IT, Financial Services and Insurance, Healthcare, and Travel & Hospitality. RingCentral MVP targets industries in Healthcare, Education, Retail, High tech, etc. RingCentral MVP has customers like Colombia University, Orange, Renault, Lush, Carvana, SoFi, Waitrose & Partners, etc. Talkdesk targets Communications, Media & Internet, Financial Services & Insurance, Government & Education, Healthcare & Life Sciences, Retail & Consumer Goods, Transportation & Hospitality, etc.
  • Cost: Five9 Virtual Call Center starts at $149 per month. Talkdesk starts at $75 per user per month. CloudTalk starts at $25 per user per month billed annually and $30 per user per month billed monthly. RingCentral MVP starts at $19.99 per user per month and $29.99 monthly.
  • Cloud-based/On-premise: Five9 and all its alternatives are cloud-based. Five9 and Talkdesk have an On-Premise version for Windows and Linux.
  • Scalability: Five9 Cloud Contact Center and its alternatives can accommodate organizations of all sizes.
  • Support: Five9 offers support channels like Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live Rep), and Chat. CloudTalk and RingCentral MVP offer all support channels of Five9 plus FAQs/Forum.

Five9 alternatives - for low budget, SMBs and global businesses

Here are the top 4 alternatives to Five9 that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Five9
ITQlick rating
4.2/5
Score
88/100
Pricing
6/10
License pricing
$149 per month
Functionality
29
Review
Best for SMBs
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Best for Enterprise
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Compare
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.