Parakeet - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: Oct 03, 2019

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Parakeet is a fantastic tool with many features, but it’s important to make sure you’re choosing the right Call Center software for your company and its unique needs. Parakeet has some strong competitors and alternatives, and there’s a chance that one of them might be a better fit for your company.

2021's Top Parakeet Alternatives

Here are the top 4 alternatives to Parakeet that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Noda Contact Center for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13
Best for SMBs
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$18.95 per user/month
Functionality
20
Best for Enterprise
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$0.04 per minute
Functionality
43
Review
Free version
Noda
ITQlick rating
5/5
Score
84/100
Pricing
2/10
License pricing
Has a free version
Functionality
16
Review

1. Nextiva Hosted Call Center - Best for SMBs

Nextiva Hosted Call Center is an alternative Call Center software, Nextiva Hosted Call Center installed on-premises or used cloud based, Parakeet can be used on-premises and on the cloud. Nextiva Hosted Call Center, with a pricing score of 3.6 is considered more expensive to implement than Parakeet with a score of 2.

Nextiva Hosted Call Center is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Nextiva offers 20 main features). compare head to head: Nextiva Hosted Call Center Vs Parakeet

2. CenterWare Inbound - Best for Large Business

CenterWare Inbound is an alternative Call Center software, CenterWare Inbound used on the cloud, Parakeet can be used on-premises and on the cloud. CenterWare Inbound, with a pricing score of 5.6 is considered more expensive to implement than Parakeet with a score of 2.

CenterWare Inbound is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (CenterWare offers 9 main features). compare head to head: CenterWare Inbound Vs Parakeet

3. 8x8 Contact Center - Best for Growing Companies

8x8 Contact Center is an alternative Call Center software, 8x8 Contact Center installed on-premises or used cloud based, Parakeet can be used on-premises and on the cloud. 8x8 Contact Center, with a pricing score of 2.2 is considered more expensive to implement than Parakeet with a score of 2.

8x8 Contact Center is rated 3.9 stars by ITQlick experts, both software products offer a good range of features (8x8 offers 43 main features). compare head to head: 8x8 Contact Center Vs Parakeet

4. Noda Contact Center - Best for NO Budget or Start up Companies

Noda Contact Center is an alternative Call Center software, Noda Contact Center installed on-premises, Parakeet can be used on-premises and on the cloud. Noda Contact Center is considered same cost to implement (Has a free version) as Parakeet, both with a pricing score of 2.

Noda Contact Center is rated 5 stars by ITQlick experts, both software products offer a good range of features (Noda offers 16 main features). compare head to head: Noda Contact Center Vs Parakeet

5. TouchStar Dialler

TouchStar Dialler is an alternative Call Center software, TouchStar Dialler used on the cloud, Parakeet can be used on-premises and on the cloud. TouchStar Dialler, with a pricing score of 3.4 is considered more expensive to implement than Parakeet with a score of 2.

TouchStar Dialler is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (TouchStar offers 6 main features). compare head to head: TouchStar Dialler Vs Parakeet

6. zendesk talk

zendesk talk is an alternative Call Center software, zendesk talk installed on-premises or used cloud based, Parakeet can be used on-premises and on the cloud. zendesk talk is considered same cost to implement ($49 per user/month) as Parakeet, both with a pricing score of 2.

zendesk talk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (zendesk offers 25 main features). compare head to head: zendesk talk Vs Parakeet

7. USAN IVR

USAN IVR is an alternative Call Center software, USAN IVR installed on-premises or used cloud based, Parakeet can be used on-premises and on the cloud. USAN IVR, with a pricing score of 6.2 is considered more expensive to implement than Parakeet with a score of 2.

USAN IVR is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (USAN offers 4 main features). compare head to head: USAN IVR Vs Parakeet

8. Telax Hosted Call Center

Telax Hosted Call Center is an alternative Call Center software, Telax Hosted Call Center installed on-premises or used cloud based, Parakeet can be used on-premises and on the cloud. Telax Hosted Call Center is considered same cost to implement ($35 per user/month) as Parakeet, both with a pricing score of 2.

Telax Hosted Call Center is rated 4 stars by ITQlick experts, both software products offer a good range of features (Telax offers 13 main features). compare head to head: Telax Hosted Call Center Vs Parakeet

9. Talkdesk

Talkdesk is an alternative Call Center software, Talkdesk used on the cloud, Parakeet can be used on-premises and on the cloud. Talkdesk, with a pricing score of 4.2 is considered more expensive to implement than Parakeet with a score of 2.

Talkdesk is rated 3.7 stars by ITQlick experts, both software products offer a good range of features (Talkdesk offers 9 main features). compare head to head: Talkdesk Vs Parakeet

10. Five9 Virtual Call Center

Five9 Virtual Call Center is an alternative Call Center software, Five9 Virtual Call Center installed on-premises or used cloud based, Parakeet can be used on-premises and on the cloud. Five9 Virtual Call Center, with a pricing score of 6 is considered more expensive to implement than Parakeet with a score of 2.

Five9 Virtual Call Center is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Five9 offers 29 main features). compare head to head: Five9 Virtual Call Center Vs Parakeet

11. inContact Cloud Contact Center

inContact Cloud Contact Center is an alternative Call Center software, inContact Cloud Contact Center installed on-premises, Parakeet can be used on-premises and on the cloud. inContact Cloud Contact Center, with a pricing score of 3.4 is considered more expensive to implement than Parakeet with a score of 2.

inContact Cloud Contact Center is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (inContact offers 4 main features). compare head to head: inContact Cloud Contact Center Vs Parakeet

12. Virtual Observer

Virtual Observer is an alternative Call Center software, Virtual Observer used on the cloud, Parakeet can be used on-premises and on the cloud. Virtual Observer, with a pricing score of 5.8 is considered more expensive to implement than Parakeet with a score of 2.

Virtual Observer is rated 3.1 stars by ITQlick experts, both software products offer a good range of features (Virtual offers 8 main features). compare head to head: Virtual Observer Vs Parakeet

13. XenCALL Predictive Dialer

XenCALL Predictive Dialer is an alternative Call Center software, XenCALL Predictive Dialer installed on-premises or used cloud based, Parakeet can be used on-premises and on the cloud. XenCALL Predictive Dialer, with a pricing score of 6 is considered more expensive to implement than Parakeet with a score of 2.

XenCALL Predictive Dialer is rated 4 stars by ITQlick experts, both software products offer a good range of features (XenCALL offers 15 main features). compare head to head: XenCALL Predictive Dialer Vs Parakeet

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.