Sales Service Cloud - Top Competitors (Jun 2022)
Compare Pricing
| ITQlick Score: | 83/100 |
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| ITQlick Rating: |
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| Pricing: | 4.2/10 - average cost |
| Category: | Customer Service -> Sales Service Cloud review -> Sales Service Cloud competitors |
| Ranking: | Ranked 5 out of 46 Customer Service systems |
| Company: | Salesforce.com |
| Pricing: | starts at $25 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | Sales Service Cloud review, Sales Service Cloud pricing guide |
Shlomi Lavi / updated: Jun 23, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Sales Service Cloud vs. Alternatives in 2024
Some of the main competitors for Sales Service Cloud are Zendesk and Freshdesk.Zendesk provides a cloud based customer support application which can handle communication through a variety of channels. The product can be customized to meet the support process flows and there is an App repository with add-on tools to provide extended functionality to the product. Along with traditional ticketing management there are community forums & a knowledge base for customer self service, as well as analytics for measuring support performance against industry benchmarks.
Sales Service Cloud on the other hand provides a social collaboration platform through which agents can exchange information and escalate issues to improve performance. Additionally the product supports mobile device access for customers with live video support for critical issues, with a suggested solutions features that allows agents to provide quick solutions to common problems.
Then there is Freshdesk which provides a similar cloud based solution but with gamification options in order to incentivize support agents to provide better customer service. The product also supports paid customer support with time tracking for problem resolution so that billable hours can be invoiced to customers. There are also service level agreements to govern performance standards as well as an API to integrate to other applications.
In comparison Sales Service Cloud also provides similar features, but includes forecasting options to try and better manage support response time & agent allocation. Additionally the product supports an offline basic operations mode when the internet is not available, with an automatic syncing with the cloud application once connections are restored.
Sales Service Cloud alternatives - for small & large Business
Here are the top 4 alternatives to Sales Service Cloud that are worth checking out: Customer Thermometer for SMBs, Zoho Support for large size business, Kayako Fusion for growing companies, and Request Tracker for low budget organizations.
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.