Sales Service Cloud - Top 4 Alternatives (Jun 2022)

Sales Service Cloud Review
ITQlick Score: 83/100
ITQlick Rating: (4.2/5)
Pricing: 4.2/10 - average cost
Category: Customer Service -> Sales Service Cloud -> Sales Service Cloud competitors
Ranking:Ranked 5 out of 46 Customer Service systems
Company: Salesforce.com
Pricing: starts at $25 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Cloud
Links: Sales Service Cloud review, Sales Service Cloud alternatives
Shlomi LaviShlomi Lavi / updated: Jun 23, 2022

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Some of the main competitors for Sales Service Cloud are Zendesk and Freshdesk.

Zendesk provides a cloud based customer support application which can handle communication through a variety of channels. The product can be customized to meet the support process flows and there is an App repository with add-on tools to provide extended functionality to the product. Along with traditional ticketing management there are community forums & a knowledge base for customer self service, as well as analytics for measuring support performance against industry benchmarks.

Sales Service Cloud on the other hand provides a social collaboration platform through which agents can exchange information and escalate issues to improve performance. Additionally the product supports mobile device access for customers with live video support for critical issues, with a suggested solutions features that allows agents to provide quick solutions to common problems.

Then there is Freshdesk which provides a similar cloud based solution but with gamification options in order to incentivize support agents to provide better customer service. The product also supports paid customer support with time tracking for problem resolution so that billable hours can be invoiced to customers. There are also service level agreements to govern performance standards as well as an API to integrate to other applications.

In comparison Sales Service Cloud also provides similar features, but includes forecasting options to try and better manage support response time & agent allocation. Additionally the product supports an offline basic operations mode when the internet is not available, with an automatic syncing with the cloud application once connections are restored.

Sales Service Cloud alternatives - for low budget, SMBs and global businesses

Here are the top 4 alternatives to Sales Service Cloud that are worth checking out:

Customer Thermometer for SMBs, Zoho Support for large size business, Kayako Fusion for growing companies, and CloudCherry for startups and SMBs.
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Sales Se...
ITQlick rating
4.2/5
Score
83/100
Pricing
4.2/10
License pricing
$25 per user/month
Functionality
43
Best for SMBs
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Best for Enterprise
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Growing
Kayako F...
ITQlick rating
3.3/5
Score
80/100
Pricing
3.2/10
License pricing
$15 per user/month
Functionality
26
Free version
CloudCherry
ITQlick rating
4/5
Score
76/100
Pricing
5.4/10
License pricing
Has a free version
Functionality
18

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.