ServiceMax - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: Dec 08, 2021

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In the field service management niche, ServiceMax faces competition from software solutions like Dynamics 365, Salesforce Field Service, Oracle Field Service, and Skedulo. In important categories, ServiceMax is pitted against its competitors below:
  • Cloud/On-premise: ServiceMax is an entirely cloud-based software solution. In comparison, Salesforce and Oracle Field Service are fully cloud-based options, while Skedulo and Dynamics 365 are both cloud-based and on-premise software.
  • Cost: ServiceMax pricing is obtainable by contacting the sales hotline. However, the software is cost-rated 4.9/5 by ITQlick professionals, making it an expensive software solution. In comparison, Skedulo does not reveal its pricing schedule, while Dynamics 365 Field Service pricing starts at $95/user/month for the first subscription and $20 for subsequent subscriptions. Salesforce Field Service has different exclusive plans, starting at $50 per user per month. In contrast, Oracle Field Service starts at $5 per activity for workers, and the plans for organizations start at $100/user/month.
  • Customers/Industries: ServiceMax field service management software targets customers across various industries like construction, electrical works, telecommunications, medical devices, etc. In comparison, its alternatives also target various sectors like consumer services, healthcare, etc.
  • Functionality: ServiceMax field management software is equipped with the typical functionalities for field service providers and third-party service provider firms. Salesforce Field Service has similar features, while Dynamics 365 lacks scheduling and routing tools.
  • Popularity: ServiceMax is a famous software brand founded in 2007 that serves over 450 service provider brands globally, raking millions of dollars in revenue every quarter. In comparison, Salesforce and Oracle Field Service are popular brands, Dynamics 365 is owned by Microsoft, and Skedulo has raised over $110 million in funding since 2013 and services an estimated 150 organizations.
  • Scalability: ServiceMax software is scalable for service providers and teams of all sizes, mostly above fifty. In comparison, its alternatives offer service providers of all sizes enterprise-grade field service solutions tailored for their businesses.
  • Support: ServiceMax offers users support through a help desk, forums, knowledge base, and phone support channels. Dynamics 365 Field Service and Salesforce Field Service have an additional chat and 24/7 live representative channels, while Skedulo has a chat support channel.

2021's Top ServiceMax Alternatives

Here are the top 4 alternatives to ServiceMax that are worth checking out: Jobber for SMBs, HouseCall Pro for large size business, Dispatch for growing companies, and Kickserv for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
ServiceMax
ITQlick rating
4.3/5
Score
93/100
Pricing
9.8/10
License pricing
$100 per user/month
Functionality
18
Best for SMBs
Jobber
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$35 per month
Functionality
23
Review
Best for Enterprise
HouseCall
ITQlick rating
4.7/5
Score
98/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
31
Growing
Dispatch
ITQlick rating
4/5
Score
96/100
Pricing
2/10
License pricing
Pricing not available
Functionality
14
Free version
Kickserv
ITQlick rating
4.3/5
Score
93/100
Pricing
2/10
License pricing
$31 per month
Functionality
25

1. Jobber - Best for SMBs

Jobber is an alternative Field Service software, Jobber installed on-premises or used cloud based, ServiceMax can be used on-premises and on the cloud. Jobber, with a pricing score of 2 is considered less expensive to implement than ServiceMax with a score of 9.8.

Jobber is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (Jobber offers 23 main features). compare head to head: Jobber Vs ServiceMax

2. HouseCall Pro - Best for Large Business

HouseCall Pro is an alternative Field Service software, HouseCall Pro installed on-premises or used cloud based, ServiceMax can be used on-premises and on the cloud. HouseCall Pro, with a pricing score of 2 is considered less expensive to implement than ServiceMax with a score of 9.8.

HouseCall Pro is rated 4.7 stars by ITQlick experts, both software products offer a good range of features (HouseCall offers 31 main features). compare head to head: HouseCall Pro Vs ServiceMax

3. Dispatch - Best for Growing Companies

Dispatch is an alternative Field Service software, Dispatch installed on-premises or used cloud based, ServiceMax can be used on-premises and on the cloud. Dispatch, with a pricing score of 2 is considered less expensive to implement than ServiceMax with a score of 9.8.

Dispatch is rated 4 stars by ITQlick experts, both software products offer a good range of features (Dispatch offers 14 main features). compare head to head: Dispatch Vs ServiceMax

4. Kickserv - Best for NO Budget or Start up Companies

Kickserv is an alternative Field Service software, Kickserv installed on-premises or used cloud based, ServiceMax can be used on-premises and on the cloud. Kickserv, with a pricing score of 2 is considered less expensive to implement than ServiceMax with a score of 9.8.

Kickserv is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (Kickserv offers 25 main features). compare head to head: Kickserv Vs ServiceMax

5. ServiceTitan

ServiceTitan is an alternative Field Service software, ServiceTitan installed on-premises or used cloud based, ServiceMax can be used on-premises and on the cloud. ServiceTitan, with a pricing score of 4 is considered less expensive to implement than ServiceMax with a score of 9.8.

ServiceTitan is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (ServiceTitan offers 22 main features). compare head to head: ServiceTitan Vs ServiceMax

6. Service Fusion

Service Fusion is an alternative Field Service software, Service Fusion installed on-premises or used cloud based, ServiceMax can be used on-premises and on the cloud. Service Fusion, with a pricing score of 3.4 is considered less expensive to implement than ServiceMax with a score of 9.8.

Service Fusion is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Service offers 23 main features). compare head to head: Service Fusion Vs ServiceMax

7. Workiz

Workiz is an alternative Field Service software, Workiz installed on-premises or used cloud based, ServiceMax can be used on-premises and on the cloud. Workiz, with a pricing score of 2.8 is considered less expensive to implement than ServiceMax with a score of 9.8.

Workiz is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Workiz offers 5 main features). compare head to head: Workiz Vs ServiceMax

8. StreetSmart Advantage

StreetSmart Advantage is an alternative Field Service software, StreetSmart Advantage installed on-premises or used cloud based, ServiceMax can be used on-premises and on the cloud. StreetSmart Advantage, with a pricing score of 2.8 is considered less expensive to implement than ServiceMax with a score of 9.8.

StreetSmart Advantage is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (StreetSmart offers 5 main features). compare head to head: StreetSmart Advantage Vs ServiceMax

9. Mhelpdesk

Mhelpdesk is an alternative Field Service software, Mhelpdesk installed on-premises or used cloud based, ServiceMax can be used on-premises and on the cloud. Mhelpdesk, with a pricing score of 6 is considered less expensive to implement than ServiceMax with a score of 9.8.

Mhelpdesk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (Mhelpdesk offers 40 main features). compare head to head: Mhelpdesk Vs ServiceMax

10. Service Autopilot

Service Autopilot is an alternative Field Service software, Service Autopilot installed on-premises or used cloud based, ServiceMax can be used on-premises and on the cloud. Service Autopilot, with a pricing score of 2 is considered less expensive to implement than ServiceMax with a score of 9.8.

Service Autopilot is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Service offers 20 main features). compare head to head: Service Autopilot Vs ServiceMax

11. Dataforma

Dataforma is an alternative Field Service software, Dataforma installed on-premises or used cloud based, ServiceMax can be used on-premises and on the cloud. Dataforma, with a pricing score of 2 is considered less expensive to implement than ServiceMax with a score of 9.8.

Dataforma is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (Dataforma offers 26 main features). compare head to head: Dataforma Vs ServiceMax

12. JOBPROGRESS

JOBPROGRESS is an alternative Field Service software, JOBPROGRESS installed on-premises or used cloud based, ServiceMax can be used on-premises and on the cloud. JOBPROGRESS, with a pricing score of 2 is considered less expensive to implement than ServiceMax with a score of 9.8.

JOBPROGRESS is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (JOBPROGRESS offers 19 main features). compare head to head: JOBPROGRESS Vs ServiceMax

13. FieldEdge

FieldEdge is an alternative Field Service software, FieldEdge installed on-premises or used cloud based, ServiceMax can be used on-premises and on the cloud. FieldEdge, with a pricing score of 2.4 is considered less expensive to implement than ServiceMax with a score of 9.8.

FieldEdge is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (FieldEdge offers 18 main features). compare head to head: FieldEdge Vs ServiceMax

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.