Virtual Observer - Top 4 Alternatives (Jun 2022)

Shlomi Lavi / updated: Jun 16, 2022

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Five9 is a cloud-based call center and customer experience solution, and its top competitors are Aircall, Talkdesk, Genesys Cloud CX, and CloudTalk. Based on the following key categories, Five9 is compared to its top alternatives below:

• Cloud/On-premise: Five9 is a cloud-based call center solution. In comparison, all the top alternatives of Five9 are fully cloud-based call center solutions.
• Cost: Five9 pricing starts at $149 per concurrent user per month. Add-ons are available, but there are no free plans or trial offers. In comparison, Talkdesk pricing starts at $75 per month, Genesys Cloud CX pricing starts at $75 per month, Aircall pricing starts at $30 per month with a minimum of three users, and CloudTalk pricing starts at $25 per month. All pricing plans are based on a per-user model, and a free trial is available on CloudTalk and Aircall.
• Customers/Industries: Five9 serves clients across all industries like legal, finance, etc., targeting sales and telemarketers, outsourcers, debt recovery operations, customer service teams, etc. In comparison, Five9 and its top alternatives target similar customers and industries. Aircall and CloudTalk target customer-centric companies, and Talkdesk and Genesys Cloud CX have plans for companies in hospitality.
• Functionality: Five9 has features common to contact center software, such as call center tools, workforce optimization, workflow automation, etc. Compared to its top alternatives, Five9 has features like screen pops and at-home agent capabilities which none of its top competitors offer.
• Popularity: Five9 is a leading provider of contact center solutions to over 2,000 global companies. In comparison, Talkdesk serves big brands like Fujitsu and IBM, and Genesys Cloud CX serves customers in over 100 countries, including big names like Lenovo and Microsoft. Also, Aircall has over 10,000 customers, and CloudTalk powers over 2,500 call centers and phone systems.
• Scalability: Five9 is a call center solution for small, medium, and enterprise organizations. In comparison, all the top alternatives of Five9 are equally scalable solutions.
• Support: Clients that use Five9 can access support through the following channels: phone, email, and live chat. Compared to its top alternatives, Five9 does not have a knowledge base support channel like CloudTalk and Aircall.