Virtual Observer - Top 13 Alternatives

Shlomi LaviShlomi Lavi / updated: Jun 01, 2021

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The two major competitors of Virtual Observer are LiveAgent and Newfies-Dialer. Virtual Observer is both cloud-based as well as on-premise call center while LiveAgent is a cloud-based call center. Virtual Observer is designed for businesses of all sizes, while LiveAgent is designed for medium and small businesses.

Virtual Observer has features such as desktop analytics, agent adherence, forecasting tools necessary for businesses, and advanced scheduling, which are absent in LiveAgent. LiveAgent has features such as document storage, interaction tracking, and IT assets management, which are unavailable in Virtual Observer.

Virtual Observer is both cloud-based as well as on-premise call center while Newfies-Dialer is a cloud-based call center. Virtual has online ratings of 4.3 while Newfies-Dialer has online ratings of 4.5.

Virtual Observer has features such as desktop analytics, agent adherence, forecasting tools necessary for businesses, and advanced scheduling, which are absent in Newfies-Dialer. Newfies-Dialer has features such as document storage, interaction tracking, and IT assets management, which are unavailable in Virtual Observer.

2021's Top Virtual Observer Alternatives

Here are the top 4 alternatives to Virtual Observer that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Virtual
ITQlick rating
3.1/5
Score
87/100
Pricing
5.8/10
License pricing
$20,000 per license
Functionality
8
Best for SMBs
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$18.95 per user/month
Functionality
20
Best for Enterprise
CenterWare
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
8x8
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$0.04 per minute
Functionality
43
Review
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13

1. Nextiva Hosted Call Center - Best for SMBs

Nextiva Hosted Call Center is an alternative Call Center software, Nextiva Hosted Call Center installed on-premises or used cloud based, Virtual Observer can be used on the cloud. Nextiva Hosted Call Center, with a pricing score of 3.6 is considered less expensive to implement than Virtual Observer with a score of 5.8.

Nextiva Hosted Call Center is rated 4.5 stars by ITQlick experts, both software products offer a good range of features (Nextiva offers 20 main features). compare head to head: Nextiva Hosted Call Center Vs Virtual Observer

2. CenterWare Inbound - Best for Large Business

CenterWare Inbound is an alternative Call Center software, CenterWare Inbound used on the cloud, Virtual Observer can be used on the cloud. CenterWare Inbound, with a pricing score of 5.6 is considered less expensive to implement than Virtual Observer with a score of 5.8.

CenterWare Inbound is rated 4.6 stars by ITQlick experts, both software products offer a good range of features (CenterWare offers 9 main features). compare head to head: CenterWare Inbound Vs Virtual Observer

3. 8x8 Contact Center - Best for Growing Companies

8x8 Contact Center is an alternative Call Center software, 8x8 Contact Center installed on-premises or used cloud based, Virtual Observer can be used on the cloud. 8x8 Contact Center, with a pricing score of 2.2 is considered less expensive to implement than Virtual Observer with a score of 5.8.

8x8 Contact Center is rated 3.9 stars by ITQlick experts, both software products offer a good range of features (8x8 offers 43 main features). compare head to head: 8x8 Contact Center Vs Virtual Observer

4. Parakeet - Best for NO Budget or Start up Companies

Parakeet is an alternative Call Center software, Parakeet installed on-premises or used cloud based, Virtual Observer can be used on the cloud. Parakeet, with a pricing score of 2 is considered less expensive to implement than Virtual Observer with a score of 5.8.

Parakeet is rated 2.8 stars by ITQlick experts, both software products offer a good range of features (Parakeet offers 13 main features). compare head to head: Parakeet Vs Virtual Observer

5. TouchStar Dialler

TouchStar Dialler is an alternative Call Center software, TouchStar Dialler used on the cloud, Virtual Observer can be used on the cloud. TouchStar Dialler, with a pricing score of 3.4 is considered less expensive to implement than Virtual Observer with a score of 5.8.

TouchStar Dialler is rated 4.4 stars by ITQlick experts, both software products offer a good range of features (TouchStar offers 6 main features). compare head to head: TouchStar Dialler Vs Virtual Observer

6. zendesk talk

zendesk talk is an alternative Call Center software, zendesk talk installed on-premises or used cloud based, Virtual Observer can be used on the cloud. zendesk talk, with a pricing score of 2 is considered less expensive to implement than Virtual Observer with a score of 5.8.

zendesk talk is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (zendesk offers 25 main features). compare head to head: zendesk talk Vs Virtual Observer

7. USAN IVR

USAN IVR is an alternative Call Center software, USAN IVR installed on-premises or used cloud based, Virtual Observer can be used on the cloud. USAN IVR, with a pricing score of 6.2 is considered more expensive to implement than Virtual Observer with a score of 5.8.

USAN IVR is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (USAN offers 4 main features). compare head to head: USAN IVR Vs Virtual Observer

8. Telax Hosted Call Center

Telax Hosted Call Center is an alternative Call Center software, Telax Hosted Call Center installed on-premises or used cloud based, Virtual Observer can be used on the cloud. Telax Hosted Call Center, with a pricing score of 2 is considered less expensive to implement than Virtual Observer with a score of 5.8.

Telax Hosted Call Center is rated 4 stars by ITQlick experts, both software products offer a good range of features (Telax offers 13 main features). compare head to head: Telax Hosted Call Center Vs Virtual Observer

9. Talkdesk

Talkdesk is an alternative Call Center software, Talkdesk used on the cloud, Virtual Observer can be used on the cloud. Talkdesk, with a pricing score of 4.2 is considered less expensive to implement than Virtual Observer with a score of 5.8.

Talkdesk is rated 3.7 stars by ITQlick experts, both software products offer a good range of features (Talkdesk offers 9 main features). compare head to head: Talkdesk Vs Virtual Observer

10. Five9 Virtual Call Center

Five9 Virtual Call Center is an alternative Call Center software, Five9 Virtual Call Center installed on-premises or used cloud based, Virtual Observer can be used on the cloud. Five9 Virtual Call Center, with a pricing score of 6 is considered more expensive to implement than Virtual Observer with a score of 5.8.

Five9 Virtual Call Center is rated 4.2 stars by ITQlick experts, both software products offer a good range of features (Five9 offers 29 main features). compare head to head: Five9 Virtual Call Center Vs Virtual Observer

11. inContact Cloud Contact Center

inContact Cloud Contact Center is an alternative Call Center software, inContact Cloud Contact Center installed on-premises, Virtual Observer can be used on the cloud. inContact Cloud Contact Center, with a pricing score of 3.4 is considered less expensive to implement than Virtual Observer with a score of 5.8.

inContact Cloud Contact Center is rated 3.2 stars by ITQlick experts, both software products offer a good range of features (inContact offers 4 main features). compare head to head: inContact Cloud Contact Center Vs Virtual Observer

12. LiveVox Predictive Dialer

LiveVox Predictive Dialer is an alternative Call Center software, LiveVox Predictive Dialer cloud, Virtual Observer can be used on the cloud. LiveVox Predictive Dialer, with a pricing score of 6.4 is considered more expensive to implement than Virtual Observer with a score of 5.8.

LiveVox Predictive Dialer is rated 4.3 stars by ITQlick experts, both software products offer a good range of features (LiveVox offers 4 main features). compare head to head: LiveVox Predictive Dialer Vs Virtual Observer

13. XenCALL Predictive Dialer

XenCALL Predictive Dialer is an alternative Call Center software, XenCALL Predictive Dialer installed on-premises or used cloud based, Virtual Observer can be used on the cloud. XenCALL Predictive Dialer, with a pricing score of 6 is considered more expensive to implement than Virtual Observer with a score of 5.8.

XenCALL Predictive Dialer is rated 4 stars by ITQlick experts, both software products offer a good range of features (XenCALL offers 15 main features). compare head to head: XenCALL Predictive Dialer Vs Virtual Observer

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.