Virtual Observer - Top 4 Alternatives (Jun 2022)

Virtual Observer Review
ITQlick Score: 87/100
ITQlick Rating: (3.1/5)
Pricing: 5.8/10 - average cost
Category: Call Center -> Virtual Observer -> Virtual Observer competitors
Ranking:Ranked 11 out of 240 Call Center systems
Company: Coordinated Systems
Pricing: starts at $20,000 per license
Typical customers: SMBs
Platforms: Desktop, Cloud
Links: Virtual Observer review, Virtual Observer alternatives
Shlomi LaviShlomi Lavi / updated: Jun 16, 2022

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Five9 is a cloud-based call center and customer experience solution, and its top competitors are Aircall, Talkdesk, Genesys Cloud CX, and CloudTalk. Based on the following key categories, Five9 is compared to its top alternatives below:
  • Cloud/On-premise: Five9 is a cloud-based call center solution. In comparison, all the top alternatives of Five9 are fully cloud-based call center solutions.
  • Cost: Five9 pricing starts at $149 per concurrent user per month. Add-ons are available, but there are no free plans or trial offers. In comparison, Talkdesk pricing starts at $75 per month, Genesys Cloud CX pricing starts at $75 per month, Aircall pricing starts at $30 per month with a minimum of three users, and CloudTalk pricing starts at $25 per month. All pricing plans are based on a per-user model, and a free trial is available on CloudTalk and Aircall.
  • Customers/Industries: Five9 serves clients across all industries like legal, finance, etc., targeting sales and telemarketers, outsourcers, debt recovery operations, customer service teams, etc. In comparison, Five9 and its top alternatives target similar customers and industries. Aircall and CloudTalk target customer-centric companies, and Talkdesk and Genesys Cloud CX have plans for companies in hospitality.
  • Functionality: Five9 has features common to contact center software, such as call center tools, workforce optimization, workflow automation, etc. Compared to its top alternatives, Five9 has features like screen pops and at-home agent capabilities which none of its top competitors offer.
  • Popularity: Five9 is a leading provider of contact center solutions to over 2,000 global companies. In comparison, Talkdesk serves big brands like Fujitsu and IBM, and Genesys Cloud CX serves customers in over 100 countries, including big names like Lenovo and Microsoft. Also, Aircall has over 10,000 customers, and CloudTalk powers over 2,500 call centers and phone systems.
  • Scalability: Five9 is a call center solution for small, medium, and enterprise organizations. In comparison, all the top alternatives of Five9 are equally scalable solutions.
  • Support: Clients that use Five9 can access support through the following channels: phone, email, and live chat. Compared to its top alternatives, Five9 does not have a knowledge base support channel like CloudTalk and Aircall.

Virtual Observer alternatives - for low budget, SMBs and global businesses

Here are the top 4 alternatives to Virtual Observer that are worth checking out: Nextiva Hosted Call Center for SMBs, CenterWare Inbound for large size business, 8x8 Contact Center for growing companies, and Parakeet for startups and SMBs.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Virtual ...
ITQlick rating
3.1/5
Score
87/100
Pricing
5.8/10
License pricing
$20,000 per license
Functionality
8
Best for SMBs
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Best for Enterprise
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Growing
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Free version
Parakeet
ITQlick rating
2.8/5
Score
84/100
Pricing
2/10
License pricing
$15 per user/month
Functionality
13

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.