Compare Help Scout and Zoho Desk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Help Scout or Zoho Desk?

Zoho Desk is more expensive to implement (TCO) than Help Scout, and Zoho Desk is rated higher (92/100) than Help Scout (77/100). Help Scout offers users more features (4) than Zoho Desk (0).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Help Scout Vs. Zoho Corporation

Help Scout: Help Scout enables teams to deliver personalized email customer service that scales beautifully for a growing business. Any team of two or more can collaborate in real-time, keep track of customer history automatically and stay on the same page

Zoho Corporation : Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Help Scout or Zoho Desk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Help Scout and Zoho Desk.

Help Scout price starts at $20 per user/month , On a scale between 1 to 10 Help Scout is rated 2, which is much lower than the average cost of Help Desk software. Zoho Desk price starts at $14 per agent/month , When comparing Zoho Desk to its competitors, the software is rated 4 - lower than the average Help Desk software cost.

Bottom line: Zoho Desk is more expensive than Help Scout.

Which software includes more/better features?

We've compared Help Scout Vs. Zoho Desk based on some of the most important and required Help Desk features.

Help Scout: Email Integration, Incident / Request Management, Multi-Site Support, Reporting.

Zoho Desk: We are still working to collect the list of features for Zoho Desk.

Target customer size

Customers of the software mainly include small and medium businesses as well as freelancers. and Zoho Desk's target customer size include: Small, medium and large size businesses.