Compare Spiceworks Vs. Freshdesk

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Spiceworks Vs. Freshdesk - Nov 30, 2018

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Spiceworks Specifications

Name: Spiceworks
Company: Spiceworks
Address Austin, TX
Software Type: Standalone, Cloud, SaaS
Typical Customers: Start up, Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop

Freshdesk Specifications

Name: Freshdesk
Address Los Angeles, CA
Software Type: On Premise, Cloud, SaaS
Typical Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud

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Spiceworks Review
Updated: Sep 07, 2018

Spiceworks is a powerful, feature-rich yet free network management and administration software that can help users to simplify all the day to day IT tasks. The solution can help users to manage both offsite cloud services and onsite software, inventory and manage network, run a help desk or build a knowledge base with a single integrated app.

Spiceworks, the developers of this free help desk software, started back in 2006 as “the free IT” revolution. The software is currently helping 3,000 tech advertisers and over 5 million IT pros to get their job done. Users can connect with some big tech vendors like Google, Microsoft and Dell using this software and some companies are using Spiceworks nowadays as their launch pad.

Spiceworks Average Rating -

The average rating of Spiceworks is 5 stars. The rating is based on 2 aggregated online reviews.

Spiceworks Typical Customers

Spiceworks is best for small and medium sized business IT support teams. Companies with desktops, servers, printers and other networking devices can use this network monitoring or managing tool. Tech vendors like Google, Dell and Microsoft use Spiceworks. Users can connect with more than 3,000 tech vendors including Dell, Microsoft and Google.

Read more - Spiceworks

Freshdesk Review
Updated: Nov 30, 2018

Freshdesk is feature-packed web-based customer support solution that allows companies to provide service to their customers in many helpful ways. Freshdesk was released in June 2011 by a company with the same name that was founded by Girish Mathrubootham, an Indian national, and with his team.

Ever since the release of Freshdesk, it has grown its customers because of its great performance. Their efforts were recognized through different awards and media attention. Today, they are used by companies from across the globe and are supported by investors, all because of an innovative and ambitious software product.

Freshdesk Average Rating -

The average rating of Freshdesk is 4.5 stars. The rating is based on 1199 aggregated online reviews.

Freshdesk Typical Customers

Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support. From the time it was open commercially, Freshdesk has been able to grow its long list of satisfied customers. In fact, it has a client in almost every country. Among these are Goodreads, Hugo Boss, Pearson, Truecaller and Stanford, to name a few. If you notice, these brands are from various industries, which only shows how versatile Freshdesk is.

Read more - Freshdesk

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    Spiceworks Alternatives

    The main competitors for Spiceworks are Solarwinds and ManageEngine.

    Solarwinds is a platform that provides a variety of tools for both IT management and monitoring requirements. Some of the tools available include ones for network management, security monitoring and database management. There are also systems management tools that cover software, hardware, mobile and web requirements with options for a help desk as well. Tools have to be purchased, but many offer free trial periods as well. Additionally there is an online community to share information on the software tools as well as IT topics in general.

    In comparison Spiceworks provides a similar community based approach but offers all of its tools completely free of cost. Some of the m
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    Freshdesk Alternatives

    Zendesk and Zoho Support are two of the main competitors for Freshdesk.

    ZohoSupport is part of the Zoho application suite and addresses customer support needs of a business with a cloud based solution. It incorporates workflow automation and can be easily customized to match internal business process requirements. The product allows customers to contact on a variety of channels including voice, chat, email & social media. There are also analytic tools to monitor service performance with dashboards to view compliance with key support KPIs and metrics.

    Freshdesk in comparison provides some additional features for customer support such as its “suggested solutions” which recommends resolutions based on an analysis of similar service issues. The p
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Spiceworks Pricing

Spiceworks price Starting from $49 per month , on a scale between 1 to 10 Spiceworks is rated 2, which is much lower than the average cost of Help Desk software.


Freshdesk Pricing

Freshdesk price Starting from $19 Per month/user , when comparing Freshdesk to their competitors, the software is rated 2 - much lower than the average Help Desk software cost.


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