Compare Sprinklr and Zoho CRM - Mar 2023

Shlomi Lavi

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Bottom Line: Which is Better - Sprinklr or Zoho CRM?

Sprinklr is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than Sprinklr (78/100). Zoho CRM offers users more features (16) than Sprinklr (8). There is a clear winner in this case and it is Zoho CRM!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Sprinklr Vs. Zoho

Sprinklr: Around the world people are changing the basic ways they communicate with each other. Instead of emails, they write Facebook and blog posts. Forget phone calls, they send texts and tweets. In place of photo albums and scrapbooks, they store their memories on Instagram, Flickr and Pinterest. Today, relationships are built in a different way and it’s...

Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...

Who is more expensive? Sprinklr or Zoho CRM?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Sprinklr and Zoho CRM.

Sprinklr accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Sprinklr is rated 8, which is higher than the average cost of CRM software. Zoho CRM price starts at $14 per user/month , When comparing Zoho CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Sprinklr is more expensive than Zoho CRM.

Which software includes more/better features?

We've compared Sprinklr Vs. Zoho CRM based on some of the most important and required CRM features.

Sprinklr: Financial reporting, Data Analysis Tools, Content Management, Business Content Sharing, Facebook Integration, Twitter Integration, Social Media, Social networks.

Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.

Target customer size

Sprinklr is suitable for leading brands and industries related to retail, online shopping, telecom, manufacturing and high tech. Zoho CRM is focused on startup to medium firms in different markets.