Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - Zoho CRM or Sprinklr?
Sprinklr is more expensive to implement (TCO) than Zoho CRM, and Zoho CRM is rated higher (98/100) than Sprinklr (78/100). Zoho CRM offers users more features (16) than Sprinklr (8). There is a clear winner in this case and it is Zoho CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zoho Vs. Sprinklr
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software.
To date, Zoho...
Sprinklr: Around the world people are changing the basic ways they communicate with each other. Instead of emails, they write Facebook and blog posts. Forget phone calls, they send texts and tweets. In place of photo albums and scrapbooks, they store their memories on Instagram, Flickr and Pinterest. Today, relationships are built in a different way and it’s...
Who is more expensive? Zoho CRM or Sprinklr?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zoho CRM and Sprinklr.
Zoho CRM price starts at $14 per user/month , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software. Sprinklr accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Zoho CRM is rated 2, which is much lower than the average cost of CRM software.
Bottom line: Sprinklr is more expensive than Zoho CRM.
Which software includes more/better features?
We've compared Zoho CRM Vs. Sprinklr based on some of the most important and required CRM features.
Zoho CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database, Customer Service, Customer Support Tracking, Dashboards.
Sprinklr: Financial reporting, Data Analysis Tools, Content Management, Business Content Sharing, Facebook Integration.
Target customer size
Zoho CRM is focused on startup to medium firms in different markets. Sprinklr is suitable for leading brands and industries related to retail, online shopping, telecom, manufacturing and high tech.