Shlomi Lavi /
Dec 20, 2022
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Bottom Line: Which is Better - 8x8 Contact Center or Business VoiceEdge?
Business VoiceEdge is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than Business VoiceEdge (82/100). 8x8 Contact Center offers users more features (14) than Business VoiceEdge (5). There is a clear winner in this case and it is 8x8 Contact Center!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
8x8, INC Vs. Comcast Corporation
8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...
Comcast Corporation: We get the needs of small businesses, because we were one too. We grew from a small startup with just 1,200 subscribers, taking notice of all the things a business needs for success, and today offer business solutions to over a million businesses like yours!
Who is more expensive? 8x8 Contact Center or Business VoiceEdge?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Business VoiceEdge.
8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Business VoiceEdge price starts at $64.99 per month , When comparing Business VoiceEdge to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Business VoiceEdge is more expensive than 8x8 Contact Center.
Which software includes more/better features?
We've compared 8x8 Contact Center Vs. Business VoiceEdge based on some of the most important and required Call Center features.
8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).
Business VoiceEdge: IVR (Interactive Voice Response), IVR System, Outbound IVR, Call Center, VoIP.
Target customer size
8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. The software is a useful solution for businesses of all sizes and a variety of types.