Compare 8x8 Contact Center and Nextiva VoIP - Jan 2023

Shlomi Lavi

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Bottom Line: Which is Better - 8x8 Contact Center or Nextiva VoIP?

Nextiva VoIP is more expensive to implement (TCO) than 8x8 Contact Center, and Nextiva VoIP is rated with the same score (93/100) as 8x8 Contact Center (93/100). 8x8 Contact Center offers users more features (14) than Nextiva VoIP (11). There is a clear winner in this case and it is 8x8 Contact Center!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

8x8, INC Vs. Nextiva

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

Who is more expensive? 8x8 Contact Center or Nextiva Business VoIP?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for 8x8 Contact Center and Nextiva Business VoIP.

8x8 Contact Center price starts at $15 per user/month , On a scale between 1 to 10 8x8 Contact Center is rated 2, which is much lower than the average cost of Call Center software. Nextiva Business VoIP price starts at $11.95 per user/month , When comparing Nextiva Business VoIP to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: 8x8 Contact Center cost is around the same cost of Nextiva Business VoIP.

Which software includes more/better features?

We've compared 8x8 Contact Center Vs. Nextiva VoIP based on some of the most important and required Call Center features.

8x8 Contact Center: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording, CRM with Call Center, CTI (Computer Telephony Integration), DTMF (Dial Tone Multi-Frequency).

Nextiva Business VoIP: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69).

Target customer size

8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses. Nextiva is ideal for small companies and large call centers.