Shlomi Lavi /
Dec 11, 2022
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Bottom Line: Which is Better - Agent.ai Software or SolarWinds Service Desk?
SolarWinds Service Desk is more expensive to implement (TCO) than Agent.ai Software, and SolarWinds Service Desk is rated higher (94/100) than Agent.ai Software (25/100). SolarWinds Service Desk offers users more features (18) than Agent.ai Software (0).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Agent.ai Vs. Samanage
Agent.ai: Agent.ai provides artificial intelligence-enhanced customer service software that help businesses connect in real-time with their customers wherever they are, whenever they’d like and in the communication channels they prefer. Backed by its event-based machine learning and natural language processing engines, Agent.ai enables businesses to deliver...
Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...
Who is more expensive? Agent.ai Software or SolarWinds?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Agent.ai Software and SolarWinds.
Agent.ai Software price starts at $0.05 per month , On a scale between 1 to 10 Agent.ai Software is rated 2, which is much lower than the average cost of Help Desk software. SolarWinds price starts at $19 per technician/month , When comparing SolarWinds to its competitors, the software is rated 4 - lower than the average Help Desk software cost.
Bottom line: SolarWinds is more expensive than Agent.ai Software.
Which software includes more/better features?
We've compared Agent.ai Software Vs. SolarWinds Service Desk based on some of the most important and required Help Desk features.
Agent.ai Software: We are still working to collect the list of features for Agent.ai Software.
SolarWinds: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey.
Target customer size
Agent.ai Software's typical customers include: SMBs, SolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations.