Compare Aspect Unified IP and WhatsApp - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Aspect Unified IP or WhatsApp?

Aspect Unified IP is more expensive to implement (TCO) than WhatsApp, and WhatsApp is rated higher (91/100) than Aspect Unified IP (75/100). Aspect Unified IP offers users more features (11) than WhatsApp (3).

Looking for the right Auto Dialer / Predictive Dialer solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aspect Software, Inc Vs. WhatsApp

Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...

WhatsApp: WhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley. What does the name mean you ask? Well, WhatsApp is a pun on What's Up in case you didn't get it yet:)Because we want to build a better SMS alternative. Because we believe we can. Because someday very soon everybody will have a Smartphone.WhatsApp was founded ...

Who is more expensive? Aspect Unified IP or WhatsApp?

The real total cost of ownership (TCO) of Auto Dialer / Predictive Dialer software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aspect Unified IP and WhatsApp.

Aspect Unified IP accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect Unified IP is rated 6, which is similar to the average cost of Auto Dialer / Predictive Dialer software. WhatsApp accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect Unified IP is rated 6, which is similar to the average cost of Auto Dialer / Predictive Dialer software.

Bottom line: Aspect Unified IP is more expensive than WhatsApp.

Which software includes more/better features?

We've compared Aspect Unified IP Vs. WhatsApp based on some of the most important and required Auto Dialer / Predictive Dialer features.

Aspect Unified IP: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Blended Call Center, Call Conferencing, Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), Inbound Call Center.

WhatsApp: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Aspect Unified IP is best for those companies that need to ensure that their contact centre can provide an improved customer experience. Customers of the software include individual mobile users as well as businesses.