Zipwire is a customer relationship management solution for businesses of all sizes. It offers inbound and out-bound support capabilities along with real time analytics and integration capabilities. The ...
Compare PricingWe publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
inContact Hosted Call Center is more expensive to implement (TCO) than Aspect Zipwire, and Aspect Zipwire is rated higher (83/100) than inContact Hosted Call Center (80/100). inContact Hosted Call Center offers users more features (8) than Aspect Zipwire (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...
inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Aspect Zipwire and inContact Hosted Call Center Software.
Aspect Zipwire accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Aspect Zipwire is rated 2, which is much lower than the average cost of Call Center software. inContact Hosted Call Center Software price starts at $100 per user/month , When comparing inContact Hosted Call Center Software to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Aspect Zipwire cost is around the same cost of inContact Hosted Call Center Software.
We've compared Aspect Zipwire Vs. inContact Hosted Call Center based on some of the most important and required Call Center features.
Aspect Zipwire: We are still working to collect the list of features for Aspect Zipwire.
inContact Hosted Call Center Software: Call Queue Management, CRM with Call Center, DTMF (Dial Tone Multi-Frequency), IVR (Interactive Voice Response), Real Time Reporting.
The software is a viable product for small and medium businesses as well as large enterprises. inContact offers scalable solutions to companies of any size.
Zipwire is a customer relationship management solution for businesses of all sizes. It offers inbound and out-bound support capabilities along with real time analytics and integration capabilities. The ...
Compare Pricingstarts at $100 per user/month
inContact Hosted Call Centre Software is a hosted and SaaS based system that provides the call centres with innovative technologies. With its cloud based system, it helps companies in reducing cost of every cli...
PriceDemoITQlick Score: | 83/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Call Center -> Aspect Zipwire review |
Company: | Aspect Software, Inc |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | Aspect Zipwire review, Aspect Zipwire pricing, Aspect Zipwire alternatives |
ITQlick Score: | 80/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 2/10 - low cost |
Category: | Call Center -> inContact Hosted Call Center review |
Company: | inContact |
Pricing: | starts at $100 per user/month |
Typical customers: | Medium and large size businesses |
Platforms: | Cloud |
Links: | inContact Hosted Call Center review, inContact Hosted Call Center pricing, inContact Hosted Call Center alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.