Compare Zendesk Sell and GoToAssist - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Zendesk Sell or GoToAssist?

GoToAssist is more expensive to implement (TCO) than Zendesk Sell, and Zendesk Sell is rated higher (89/100) than GoToAssist (84/100). Zendesk Sell offers users more features (10) than GoToAssist (0). There is a clear winner in this case and it is Zendesk Sell!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Base CRM Vs. Citrix Systems, Inc.

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Citrix Systems, Inc.: Citrix transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Int...

Who is more expensive? Zendesk Sell or GoToAssist?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Zendesk Sell and GoToAssist.

Zendesk Sell price starts at $19 per user/month , On a scale between 1 to 10 Base CRM is rated 2, which is much lower than the average cost of CRM software. GoToAssist price starts at $69 per agent/month , When comparing GoToAssist to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: GoToAssist is more expensive than Zendesk Sell.

Which software includes more/better features?

We've compared Zendesk Sell Vs. GoToAssist based on some of the most important and required CRM features.

Zendesk Sell: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing, Knowledge Base, Lead Management, Sales Automation.

GoToAssist: We are still working to collect the list of features for GoToAssist.

Target customer size

Zendesk Sell is perfect for companies of all sizes. The software is equipped enough to meet the needs of all business sizes and a variety of types.