Compare BirdEye and LiveChat - Mar 2022
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Bottom Line: Which is Better - BirdEye or LiveChat?
BirdEye is more expensive to implement (TCO) than LiveChat, and BirdEye is rated higher (89/100) than LiveChat (78/100). Both tools offer the same amount of features.
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
BirdEye Vs. LiveChat, Inc.
BirdEye: Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Dive beneath feedback with Natural Language Processing (NLP) insights to uncover root cause driving customer sentiment, and make improvements whe...
LiveChat, Inc.: Welcome to Inc.com, the place where entrepreneurs and business owners can find useful information, advice, insights, resources and inspiration for running and growing their businesses.We believe that every business with a website needs tools to communicate with its customers. LiveChat fills in for phone calls, which are expensive and e-mails, which...
Who is more expensive? BirdEye or LiveChat?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for BirdEye and LiveChat.
BirdEye price starts at $3,000 per year , On a scale between 1 to 10 BirdEye is rated 8, which is higher than the average cost of Chat software. LiveChat price starts at $16 per agent/month , When comparing LiveChat to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: BirdEye is more expensive than LiveChat.
Which software includes more/better features?
We've compared BirdEye Vs. LiveChat based on some of the most important and required Chat features.
BirdEye: Dashboard, Customer Success, Campaign Management, Social Media, Sentiment Analysis, Social Media Metrics, Reputation Management.
LiveChat: Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration.
Target customer size
BirdEye's typical customers include: Small, medium and large size businesses, LiveChat is flexible enough to meet the needs of any business regardless of the size and type.
Compare specifications
BirdEye Specifications
ITQlick Score: | 89/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Chat -> BirdEye review |
Company: | BirdEye |
Pricing: | starts at $3,000 per year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | BirdEye review, BirdEye pricing, BirdEye alternatives |
LiveChat Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Chat -> LiveChat review |
Company: | LiveChat, Inc. |
Pricing: | starts at $16 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop |
Links: | LiveChat review, LiveChat pricing, LiveChat alternatives |
Compare features
BirdEye: 7 Features
LiveChat: 7 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.