BirdEye Review

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Last updated: Feb 08, 2020

BirdEye Review

ITQlick rating
(4.8/5)

Starting from $3,000 per year

Birdeye is a cloud-based reputation management software that is designed to assist businesses in converting their customers into an influential marketing engine.

  • Categories (4/8):

    • Dashboards & KPIs
    • Customer Loyalty
    • Employee Performance Management
    • Campaign Management

Shlomi Lavi / updated: Feb 08, 2020

What is BirdEye?

Birdeye is a cloud-based reputation management software that is designed to assist businesses in converting their customers into an influential marketing engine. The software solution helps businesses to make informed decisions based on insights from customer feedback and review from social media platforms, surveys and review sites.

It is a product of Birdeye founded in 2012 in the United States, and that can be deployed through the cloud, web, and Saas. The main features of Birdeye software include Campaign Management, Customer Review Platform, Response Management, Review Monitoring, and Social Media Metrics among others.

It provides training through Webinars, Documentation, and In Person as well as support through online and business hours.

Average Rating -

The rating of BirdEye is 4.8 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The typical customers include the following business size: Small business, Medium business, Large business.

Competitors & Alternatives

The two main competitors of Birdeye software are local clarity and Refersion.

LocalClarity is an online reputation management solution designed to assist businesses to control their reputation and presence while Birdeye is an online customer experience and reputation management software helping businesses turn their customers into promoters.

LocalClarity is suitable for franchises, multi-location businesses and agencies whereas Birdeye is built to cater to small, medium-sized and enterprise. Local clarity is a product of LocalClarity founded in 2017 while Birdeye is designed by Birdeye Company. Both software solutions are cloud-based.

Refersion is an integrated cloud-based affiliate marketing platform for companies that have sales teams, internet, and direct marketers, and street teams while Birdeye is customer experience and reputation management software for all types of businesses.

Birdeye software is designed by Birdeye while Refersion is built by Refersion Company. Both software solutions offer training through Live Online documentation and in person but also has Webinars.

Refersion main features are Affiliate Marketing, Campaign Management, and Contact Management while Birdeye main features are Review Monitoring, Sentiment Analysis, and Social Media Metrics among others.

BirdEye Pricing Information

The cost of license starting from $3,000 per year. The experts at ITQlick has reviewed BirdEye pricing and gave the software a total cost of ownership (TCO) rating of 8 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching BirdEye in action

Is it the right software for you?

Birdeye software solution is built to serve any business seeking to create a robust online reputation driven by customer feedback, trust to acquire new customers and boost ratings. It is suitable for businesses of all sizes and shapes including small, medium business and enterprise to collect monitor as well as market customer reviews.

The various markets it serves includes Canada and the United States. It serves businesses in various industries including Healthcare, Dental, Real Estate, Retail, Legal, Automotive, Hospitality, Restaurants, Financial Services, and insurance, among others.


BirdEye Categories

Dashboards & KPIs
Customer Loyalty
Employee Performance Management
Campaign Management
Social Media
Customer Care
Social Media Management
Reputation Management

Specifications

Company:
Address: United States
Website:https://birdeye.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Cloud
Operating Systems: Mac OS, Windows, Linux

BirdEye Features

Dashboard
Customer Success
Campaign Management
Social Media
Sentiment Analysis
Social Media Metrics
Reputation Management

BirdEye Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
BirdEye
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
89/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
$3,000 per year
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Olark
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
$219
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Pure
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$15 per 2 users/month
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Chatra
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$9 per user/month
Hosting
On premise and Cloud
Functionality score
14
Fit small business
Fit medium business
Fit large business
Software review
WhosOn
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$39 per license
Hosting
NA
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review