BirdEye Review - why 4.8 stars?

BirdEye Review
ITQlick Score: 89/100
ITQlick Rating: (4.8/5)
Pricing: 8/10 - high cost
Category: Chat -> BirdEye
Ranking:Ranked 5 out of 45 Chat systems
Company: BirdEye
Pricing: starts at $3,000 per year
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: BirdEye pricing, BirdEye alternatives

Shlomi LaviShlomi Lavi / updated: Jul 23, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is BirdEye?

Birdeye is a cloud-based reputation management software that is designed to assist businesses in converting their customers into an influential marketing engine. The software solution helps businesses to make informed decisions based on insights from customer feedback and review from social media platforms, surveys and review sites.

It is a product of Birdeye founded in 2012 in the United States, and that can be deployed through the cloud, web, and Saas. The main features of Birdeye software include Campaign Management, Customer Review Platform, Response Management, Review Monitoring, and Social Media Metrics among others.

It provides training through Webinars, Documentation, and In Person as well as support through online and business hours.

What is BirdEye rating? ()

The rating of BirdEye is 4.8 stars out of 5 and the total score is 89 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are BirdEye's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is BirdEye the best Chat?

BirdEye is ranked 5 out of 45 software in their category (Chat systems).

Who are their main alternatives?

The two main competitors of Birdeye software are local clarity and Refersion.

LocalClarity is an online reputation management solution designed to assist businesses to control their reputation and presence while Birdeye is an online customer experience and reputation management software helping businesses turn their customers into promoters.

LocalClarity is suitable for franchises, multi-location businesses and agencies whereas Birdeye is built to cater to small, medium-sized and enterprise. Local clarity is a product of LocalClarity founded in 2017 while Birdeye is designed by Birdeye Company. Both software solutions are cloud-based.

Refersion is an integrated cloud-based affiliate marketing platform for companies that have sales teams, internet, and direct marketers, and street teams while Birdeye is customer experience and reputation management software for all types of businesses.

Birdeye software is designed by Birdeye while Refersion is built by Refersion Company. Both software solutions offer training through Live Online documentation and in person but also has Webinars.

Refersion main features are Affiliate Marketing, Campaign Management, and Contact Management while Birdeye main features are Review Monitoring, Sentiment Analysis, and Social Media Metrics among others.

What is the cost of BirdEye?

The cost of license starts at $3,000 per year. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 8 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for BirdEye

What should you ask BirdEye during a demo session? (65 questions)

Schedule a demo with BirdEye and access 65 must ask questions for the vendor while watching BirdEye in action. Visit the vendor's website here.

Is it the right software for you?

Birdeye software solution is built to serve any business seeking to create a robust online reputation driven by customer feedback, trust to acquire new customers and boost ratings. It is suitable for businesses of all sizes and shapes including small, medium business and enterprise to collect monitor as well as market customer reviews.

The various markets it serves includes Canada and the United States. It serves businesses in various industries including Healthcare, Dental, Real Estate, Retail, Legal, Automotive, Hospitality, Restaurants, Financial Services, and insurance, among others.


BirdEye's list of categories:

Dashboards & KPIs
Customer Loyalty
Employee Performance Management
Campaign Management
Social Media
Customer Care
Social Media Management
Reputation Management

BirdEye's list of features:

Dashboard
Customer Success
Campaign Management
Social Media
Sentiment Analysis
Social Media Metrics
Reputation Management

BirdEye Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
BirdEye
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
89/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
8/10
License pricing license pricing (if provided by the software vendor)
$3,000 per year
Functionality
15
Compare
Olark
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
91/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Functionality
5
Review
Pure
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$39 per month
Functionality
5
Review
Chatra
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Functionality
14
Review
WhosOn
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$33 per license
Functionality
5
Review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.