Compare Calabrio and Calabrio - Jul 2022

Shlomi LaviShlomi Lavi / Jul 15, 2022

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Bottom Line: Which is Better - Calabrio or Calabrio?

Calabrio is more expensive to implement (TCO) than Calabrio, and Calabrio is rated with the same score (82/100) as Calabrio (82/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Portage Communications Vs. Portage Communications

Portage Communications: Portage Communications has sold over a thousand copies of its call center workforce management software products, Call Center Designer, SimACD, AgentTime Scheduler to call centers worldwide. Portage specializes in low cost workforce management solutions that are easy to learn and flexible in their use. Call center managers from financial services, ...

Portage Communications: Portage Communications has sold over a thousand copies of its call center workforce management software products, Call Center Designer, SimACD, AgentTime Scheduler to call centers worldwide. Portage specializes in low cost workforce management solutions that are easy to learn and flexible in their use. Call center managers from financial services, ...

Who is more expensive? Calabrio or Calabrio?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Calabrio and Calabrio.

Calabrio price starts at $156.25 per user/month , On a scale between 1 to 10 Calabrio is rated 4, which is lower than the average cost of Call Center software. Calabrio price starts at $156.25 per user/month , When comparing Calabrio to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: Calabrio cost is around the same cost of Calabrio.

Which software includes more/better features?

We've compared Calabrio Vs. Calabrio based on some of the most important and required Call Center features.

Calabrio: Data Import/Export, Basic Reports, Online Customer Support.

Calabrio: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customers of the software include small and medium businesses as well as large enterprises. Customers of the software include small and medium businesses as well as large enterprises.



Calabrio

ITQlick rating
(4.4/5)

starts at $156.25 per user/month

Calabrio ONE is a web based call center management solution for businesses of all sizes. It offers different features related to inbound and out-bound calling, in addition to other services. The software...

Categories: Quality management, VoIP, Performance Management.

Calabrio

ITQlick rating
(4.4/5)

starts at $156.25 per user/month

Calabrio ONE is a web based call center management solution for businesses of all sizes. It offers different features related to inbound and out-bound calling, in addition to other services. The software...

Categories: Quality management, VoIP, Performance Management.

Compare specifications

Compare features

Calabrio: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

Calabrio: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Calabrio
ITQlick rating
4.4/5
Score
82/100
Pricing
4.4/10
License pricing
$156.25 per user/month
Functionality
6
Compare
Calabrio
ITQlick rating
4.4/5
Score
82/100
Pricing
4.4/10
License pricing
$156.25 per user/month
Functionality
6
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.