Shlomi Lavi /
Jul 15, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - Calabrio or CenterWare Inbound?
CenterWare Inbound is more expensive to implement (TCO) than Calabrio, and CenterWare Inbound is rated higher (91/100) than Calabrio (82/100). Calabrio offers users more features (3) than CenterWare Inbound (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Portage Communications Vs. Nuxiba Technologies
Portage Communications: Portage Communications has sold over a thousand copies of its call center workforce management software products, Call Center Designer, SimACD, AgentTime Scheduler to call centers worldwide. Portage specializes in low cost workforce management solutions that are easy to learn and flexible in their use. Call center managers from financial services, ...
Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency.
Nuxiba Technologies is a team...
Who is more expensive? Calabrio or CenterWare Inbound?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Calabrio and CenterWare Inbound.
Calabrio price starts at $156.25 per user/month , On a scale between 1 to 10 Calabrio is rated 4, which is lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Calabrio is rated 4, which is lower than the average cost of Call Center software.
Bottom line: Calabrio cost is around the same cost of CenterWare Inbound.
Which software includes more/better features?
We've compared Calabrio Vs. CenterWare Inbound based on some of the most important and required Call Center features.
Calabrio: Data Import/Export, Basic Reports, Online Customer Support.
CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.
Target customer size
Customers of the software include small and medium businesses as well as large enterprises. and CenterWare Inbound's target customer size include: Medium and large size businesses.