Compare CenterWare Inbound and Calabrio - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - CenterWare Inbound or Calabrio?

CenterWare Inbound is more expensive to implement (TCO) than Calabrio, and CenterWare Inbound is rated higher (91/100) than Calabrio (82/100). Calabrio offers users more features (3) than CenterWare Inbound (0).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nuxiba Technologies Vs. Portage Communications

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

Portage Communications: Portage Communications has sold over a thousand copies of its call center workforce management software products, Call Center Designer, SimACD, AgentTime Scheduler to call centers worldwide. Portage specializes in low cost workforce management solutions that are easy to learn and flexible in their use. Call center managers from financial services, ...

Who is more expensive? CenterWare Inbound or Calabrio?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CenterWare Inbound and Calabrio.

CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 CenterWare Inbound is rated 4, which is lower than the average cost of Call Center software. Calabrio price starts at $156.25 per user/month , When comparing Calabrio to its competitors, the software is rated 4 - lower than the average Call Center software cost.

Bottom line: CenterWare Inbound cost is around the same cost of Calabrio.

Which software includes more/better features?

We've compared CenterWare Inbound Vs. Calabrio based on some of the most important and required Call Center features.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

Calabrio: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

CenterWare Inbound's typical customers include: Medium and large size businesses, Customers of the software include small and medium businesses as well as large enterprises.