Compare Call and Filevine - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Call or Filevine?

Call is more expensive to implement (TCO) than Filevine, and Filevine is rated higher (96/100) than Call (82/100). Call offers users more features (10) than Filevine (9).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AloTech Vs. Filevine

AloTech: For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay as you go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be setup anywhere in the world in 10 minutes.

Filevine: Filevine lets you communicate clearly without interrupting each others workflows. Share and edit documents, assign tasks and connect calendars to stay in sync and on time.

Who is more expensive? Call Center Studio or Filevine?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Call Center Studio and Filevine.

Call Center Studio accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Call Center Studio is rated 4, which is lower than the average cost of Call Center software. Filevine accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Call Center Studio is rated 4, which is lower than the average cost of Call Center software.

Bottom line: Call Center Studio is more expensive than Filevine.

Which software includes more/better features?

We've compared Call Vs. Filevine based on some of the most important and required Call Center features.

Call Center Studio: Automatic Call Scheduling, Campaign Management, Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, IVR (Interactive Voice Response).

Filevine: Version Control, Collaboration, Document Management, Task Management, Document Assembly.

Target customer size

Call Center Studio's typical customers include: Small, medium and large size businesses,

Filevine Legal Management software is typically used by law firms, in-house legal departments, and other legal professionals.