Compare Call and zendesk - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - Call or zendesk?

Call is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Call (82/100). zendesk offers users more features (11) than Call (10). There is a clear winner in this case and it is zendesk!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

AloTech Vs. Zendesk

AloTech: For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, AloTech is the web based, pay as you go solution running on Google, which is low cost, fast, easy, scalable and with complete enterprise functionality able to be setup anywhere in the world in 10 minutes.

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Call Center Studio or zendesk talk?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Call Center Studio and zendesk talk.

Call Center Studio accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Call Center Studio is rated 4, which is lower than the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Call Center Studio is more expensive than zendesk talk.

Which software includes more/better features?

We've compared Call Vs. zendesk based on some of the most important and required Call Center features.

Call Center Studio: Automatic Call Scheduling, Campaign Management, Auto Dialer, Blended Call Center, Call Conferencing, Call Queue Management, Call Recording, IVR (Interactive Voice Response).

zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.

Target customer size

Call Center Studio's typical customers include: Small, medium and large size businesses, and zendesk talk's target customer size include: Small, medium and large size businesses.