Capsule CRM Vs Bitrix24 (Jul 2020)
Shlomi Lavi / Jul 21, 2020
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Bottom Line: Which is Better - Capsule CRM or Bitrix24?
Bitrix24 is more expensive to implement (TCO) than Capsule CRM, Capsule CRM is rated higher (94/100) than Bitrix24 (90/100). Bitrix24 offers more features (10) to their users than Capsule CRM (3).
Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Cloudwork compares with Bitrix, Inc.?
Cloudwork: CloudWork is an integration as a service platform that allows anyone to build connections between business and social media apps. We take advantage of public APIs to enable tasks automation. As a result businesses are able to automate boring tasks, save time and increase productivity by defining triggers and actions with just a few clicks.
Bitrix, Inc.: Bitrix is a privately-owned company developing advanced business communications platforms to bridge SMBs with their customers (Internet), partners (Extranet) and employees (Intranet). Founded in 1998 and located in Alexandria, VA, Bitrix now incorporates 90+ staff, 60,000+ customers and 6,000+ partners worldwide with regional sales offices located ...
Who's more expensive? Capsule CRM or Bitrix24?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Capsule CRM and Bitrix24.
Capsule CRM price starts at $18 per user/month , on a scale between 1 to 10 Capsule CRM is rated 2, which is much lower than the average cost of CRM software. Bitrix24 price starts at $15.36 per 2 users/month , when comparing Bitrix24 to their competitors, the software is rated 6 - similar to the average CRM software cost.
Bottom line:Bitrix24 is more expensive than Capsule CRM.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Capsule CRM Vs. Bitrix24 based on some of the most important and required CRM features. Capsule CRM: Data Import/Export, Basic Reports, Online Customer Support. Bitrix24: Basic Reports, Chat, Data Import/Export, Online Customer Support, Version Control.
Target customer size
Customers of the software mainly include small and medium businesses from different industrial backgrounds. Bitrix24 is suitable for small companies, online shops and sales department of various companies that are looking for a unified platform where they can share files and work on projects together.
Compare specifications
Capsule CRM Specifications
| ITQlick Score: | 94/100 |
|---|---|
| ITQlick Rating: | (4.4/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Capsule CRM |
| Company: | Cloudwork |
| Pricing: | starts at $18 per user/month |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | Capsule CRM review, Capsule CRM pricing, Capsule CRM alternatives |
Bitrix24 Specifications
| ITQlick Score: | 90/100 |
|---|---|
| ITQlick Rating: | (4.1/5) |
| Pricing: | 6/10 - average cost |
| Category: | CRM -> Bitrix24 |
| Company: | Bitrix, Inc. |
| Pricing: | starts at $15.36 per 2 users/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | Bitrix24 review, Bitrix24 pricing, Bitrix24 alternatives |
Compare features
Capsule CRM: 3 Features
Bitrix24: 10 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.