Compare CARES™ vs Grasshopper

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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
CARES™
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
82/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
9.2/10
License pricing license pricing (if provided by the software vendor)
$2499.95 per license
Hosting
On premise
Functionality score
13
Fit small business
Fit medium business
Fit large business
Software review
Grasshopper
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
85/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
5
Fit small business
Fit medium business
Fit large business
Software review
Saba
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
29
Fit small business
Fit medium business
Fit large business
Software review
RingCentral
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$20 per user/month
Hosting
On premise and Cloud
Functionality score
34
Fit small business
Fit medium business
Fit large business
Software review
Nuance
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
NA
Functionality score
4
Fit small business
Fit medium business
Fit large business
Software review

CARES™ Vs. Grasshopper: Which is better?

Shlomi Lavi / Feb 13, 2020

Looking for the right Communications solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. in this article we compare between the 2 software products:

Vendor comparison

Centurion, Inc.: Since 1981, Centurion has prospered because of our reputation for "Doing what we said we would do". Centurion, Inc. is a privately held corporation providing in-house solutions to help companies better serve their clients. These tools help your employees build strong relationships with your clients thus improving the customer experience. These tools include: Adjunct Automatic Call Distribution (ACD), Screen Pop, Quality Assurance Recording, Multimedia Contact Center, as well as Interactive Voice Response (IVR). Our technology background, extensive systems integration experience, hardware expertise, and software development skills combine to form a complete development resource. This “know-how” has enabled Centurion, Inc. to grow and effectively support an extensive group of national and international clients. We have assisted more than 1000 federal, state and local government agencies, public utilities, financial institutions and other business clients nationwide in maximizing their Call Center and Interactive Voice Reponse (IVR) productivity. The Centurion software library includes applications developed and refined for a wide range of business entities. Predominant business types include banking/financial, public and private utilities plus local, state and federal government agencies. A sampling of our client base includes: JP Morgan Chase, CitiGroup, Homestreet Bank, Guaranty Bank, Gate City Bank, AT&T, GE Medical, Fiserv Financial, NCR Corp., JC Penney, Fox News, New York Life Ins., The Equitable Life Assurance Co., Las Vegas Water District, Atlanta Gas and Light Resources, San Francisco Convention & Visitors Bureau, United States Department of Justice, the States of Wisconsin, Maine, South Carolina, Missouri, Florida, Michigan, Illinois, and Nebraska to name a few. We are headquartered in Oldsmar, FL. Our Engineering and Customer Service base of operations is located in Waukesha, WI. To better serve our diverse client base, additional sales and support offices have been located in Georgia, Nebraska, Missouri, Michigan, Illinois, and New Jersey. Applications developed by Centurion, Inc. integrate with the Public Switched Telephone Network (PSTN) and any customer premise telephone system. This software library includes many online, real time interfaces to a wide variety of client core processors and host data systems. Our commitment is to continue to offer our clients the very best in hardware, software, and post-sale support.

Grasshopper Inc.: Founded by two entrepreneurs, Grasshopper has been making it easier to start and grow a small business since 2003. Back then, we started as just two guys with a dream and to date have served over 100,000 entrepreneurs (and we're still growing). The Grasshopper virtual phone system helps entrepreneurs sound more professional and stay connected from anywhere. Features include toll free and local numbers, custom greetings, multiple extensions for employees, call forwarding to any phone anywhere in the world, voicemail to email, and much more. Unlike a traditional phone system, Grasshopper is managed all online and in the cloud - there's no hardware to purchase and no software to install. Today our commitment to helping entrepreneurs is stronger than ever, and we continue to develop new and innovative tools to help them change the world.

Pricing/cost comparison

The real cost of Communications software includes the software license, subscription fees, software training cost, customization cost, required hardware, and the cost of maintenance & support and other related services. It's critical that you account for all of these costs to gain an understanding of the system's "total cost of ownership". We prepared a total cost calculator for CARES™ TCO and Grasshopper total cost to help with the total cost of ownership calculation.

CARES™ price Starting from $2499.95 per license , on a scale between 1 to 10 CARES™ is rated 8, which is higher than the average cost of Communications software. Grasshopper price Starting from $12 per user/month , when comparing Grasshopper to their competitors, the software is rated 4 - lower than the average Communications software cost.

Bottom line: CARES™ is more expensive than Grasshopper.

Features and functionality

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared CARES™ Vs. Grasshopper based on some of the most important and required Communications features.
CARES™: We are still working to collect the list of features of CARES™. .
Grasshopper list of features include the following: Data Import/Export, Basic Reports, Online Customer Support, .

Target customer size

CARES™'s typical customers include: Small business, Medium business, Large business, Mainly the software has been deployed in small and medium businesses, although it can also be used for large businesses in some cases.

CARES™

ITQlick rating
(2.8/5)

Starting from $2499.95 per license

...

Categories: CRM, Banking CRM, Casino CRM, Complaint Management, Customer Loyalty.

Grasshopper

ITQlick rating
(4.5/5)

Starting from $12 per user/month

Grasshopper is a virtual phone and call management solution for small and medium businesses. It also offers help desk solutions and customization of the customer support. The software was designed and l...

Categories: Communications, Webinar.

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Compare specifications

CARES™ Specifications

Name: CARES™
Company: Centurion, Inc.
Address Oldsmar, FL, United States
Website:https://www.centurioncares.com/
Platforms: Desktop

Compare features

CARES™: 0 Features

We are working to collect the list of features

Grasshopper: 3 Features

Data Import/Export
Basic Reports
Online Customer Support