Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - CenterMaster or nextiva app?
CenterMaster is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than CenterMaster (56/100). nextiva app offers users more features (16) than CenterMaster (0). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
AcuCall Vs. Nextiva
AcuCall: AcuCall sells and supports automated customer interaction management systems for call centers and businesses that emulate call center activities within their organizations. CenterMaster™, our flagship product, is a unified customer interaction management platform with integrated customer relationship management, interactive voice response, automati...
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Who is more expensive? CenterMaster or Nextiva Hosted Call Center?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for CenterMaster and Nextiva Hosted Call Center.
CenterMaster price starts at $125 per user/month , On a scale between 1 to 10 CenterMaster is rated 2, which is much lower than the average cost of Call Center software. Nextiva Hosted Call Center price starts at $11.95 per user/month , When comparing Nextiva Hosted Call Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: CenterMaster cost is around the same cost of Nextiva Hosted Call Center.
Which software includes more/better features?
We've compared CenterMaster Vs. nextiva app based on some of the most important and required Call Center features.
CenterMaster: We are still working to collect the list of features for CenterMaster.
Nextiva Hosted Call Center: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
CenterMaster's typical customers include: SMBs, Nextiva is ideal for little firms and also large call facilities.