Compare Chatra and CXM Recording - Sep 2022
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Bottom Line: Which is Better - Chatra or CXM Recording?
CXM Recording is more expensive to implement (TCO) than Chatra, and Chatra is rated higher (90/100) than CXM Recording (80/100). CXM Recording offers users more features (11) than Chatra (0).
Looking for the right Chat solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Chatra Vs. CXM
Chatra: Chatra is made to increase online sales but in a friendly, helpful way. Just because software is designed for business doesn’t mean it has to be clunky and corporate. You can’t grab a coffee with every single potential customer, but we think that Chatra is the next best thing.
CXM: Contact Center Recording has never been easier. With CXM, contact center managers can record, live monitor, grade, coach, report and analyize directly from a single, easy to use, web-based web interface. The CXM Recording and Quality Monitoring Solution incorporates one click navigation so end users can quickly access the most commonly used and ...
Who is more expensive? Chatra or CXM Recording and Quality Monitoring?
The real total cost of ownership (TCO) of Chat software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Chatra and CXM Recording and Quality Monitoring.
Chatra price starts at $17 per agent/month , On a scale between 1 to 10 Chatra is rated 2, which is much lower than the average cost of Chat software. CXM Recording and Quality Monitoring price starts at $9,600 per year , When comparing CXM Recording and Quality Monitoring to its competitors, the software is rated 2 - much lower than the average Chat software cost.
Bottom line: Chatra cost is around the same cost of CXM Recording and Quality Monitoring.
Which software includes more/better features?
We've compared Chatra Vs. CXM Recording based on some of the most important and required Chat features.
Chatra: We are still working to collect the list of features for Chatra.
CXM Recording and Quality Monitoring: Contact Management, Contract Management, Customer Database, Customer Service, Customer Support Tracking.
Target customer size
Chatra's typical customers include: Small, medium and large size businesses, Creedenz CXM is best suited for small business and medium business in the healthcare sector.
CXM Recording
starts at $9,600 per year
CXM Recording and Quality Monitoring is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. CXM Recording and Quality Monitoring received a rating of...
Compare PricingCompare specifications
Chatra Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Chat -> Chatra review |
Company: | Chatra |
Pricing: | starts at $17 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Chatra review, Chatra pricing, Chatra alternatives |
CXM Recording Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> CXM Recording review |
Company: | CXM |
Pricing: | starts at $9,600 per year |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | CXM Recording review, CXM Recording pricing, CXM Recording alternatives |
Compare features
Chatra: 0 Features
CXM Recording and Quality Monitoring: 11 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.