Compare Pega CRM and Contentsquare - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pega CRM or Contentsquare?

Contentsquare is more expensive to implement (TCO) than Pega CRM, and Pega CRM is rated higher (87/100) than Contentsquare (84/100). Both tools offer the same amount of features.

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pegasystems Vs. ClickTale

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

ClickTale : ClickTale is the industry leader in Customer Experience Analytics (CEA), providing businesses with revolutionary insights into their customers’ online behavior. Over 70,000 businesses rely on ClickTale to optimize website performance, improve usability and dramatically increase conversion rates. ClickTale tracks every mouse move, click and scroll, ...

Who is more expensive? Pega CRM or ClickTale?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pega CRM and ClickTale.

Pega CRM price starts at $90 per user/month , On a scale between 1 to 10 Chordiant is rated 4, which is lower than the average cost of Customer Experience Management software. ClickTale price starts at $99 per user/month , When comparing ClickTale to its competitors, the software is rated 6 - similar to the average Customer Experience Management software cost.

Bottom line: ClickTale is more expensive than Pega CRM.

Which software includes more/better features?

We've compared Pega CRM Vs. Contentsquare based on some of the most important and required Customer Experience Management features.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

ClickTale: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Pega CRM's typical customers include: Start up, Small business, Medium business, Large business, There are over 100,000 customers of the software around the world including small and medium businesses as well as large enterprises.