Compare Pega CRM and InMoment Employee Engagement - Dec 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Pega CRM or InMoment Employee Engagement?

InMoment Employee Engagement is more expensive to implement (TCO) than Pega CRM, and Pega CRM is rated higher (87/100) than InMoment Employee Engagement (84/100). Pega CRM offers users more features (3) than InMoment Employee Engagement (0). There is a clear winner in this case and it is Pega CRM!

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pegasystems Vs. InMoment

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

InMoment: InMoment™ is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer and employee data to inform better business decisions, and create high-value relationships. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement solutions, as well as str...

Who is more expensive? Pega CRM or InMoment Employee Engagement?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pega CRM and InMoment Employee Engagement.

Pega CRM price starts at $90 per user/month , On a scale between 1 to 10 Chordiant is rated 4, which is lower than the average cost of Customer Experience Management software. InMoment Employee Engagement accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Chordiant is rated 4, which is lower than the average cost of Customer Experience Management software.

Bottom line: InMoment Employee Engagement is more expensive than Pega CRM.

Which software includes more/better features?

We've compared Pega CRM Vs. InMoment Employee Engagement based on some of the most important and required Customer Experience Management features.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

InMoment Employee Engagement: We are still working to collect the list of features for InMoment Employee Engagement.

Target customer size

Pega CRM's typical customers include: Start up, Small business, Medium business, Large business, and InMoment Employee Engagement's target customer size include: Small, medium and large size businesses.