Compare Cloud Contact Pro and Nectar Desk - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cloud Contact Pro or Nectar Desk?

Nectar Desk is more expensive to implement (TCO) than Cloud Contact Pro, and Cloud Contact Pro is rated higher (83/100) than Nectar Desk (76/100). Cloud Contact Pro offers users more features (5) than Nectar Desk (0). There is a clear winner in this case and it is Cloud Contact Pro!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

West Unified Communications Vs. Nectar Desk Inc.

West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.

Nectar Desk Inc.: Welcome to Nectar Desk's home for real-time information on system performance and security. Here you'll find live and historical data on system performance. If there are any interruption in service, a note will be posted here.

Who is more expensive? Cloud Contact Pro or Nectar Desk?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cloud Contact Pro and Nectar Desk.

Cloud Contact Pro price starts at $25 per month , On a scale between 1 to 10 Cloud Contact Pro is rated 2, which is much lower than the average cost of Call Center software. Nectar Desk price starts at $50 per month , When comparing Nectar Desk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Cloud Contact Pro cost is around the same cost of Nectar Desk.

Which software includes more/better features?

We've compared Cloud Contact Pro Vs. Nectar Desk based on some of the most important and required Call Center features.

Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.

Nectar Desk: We are still working to collect the list of features for Nectar Desk.

Target customer size

Cloud Contact Pro's typical customers include: Medium and large size businesses, Most of the customers of Nectar Desk are individuals who are engaging with small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses that make full use of tools offered from IT, data and web hosting and information-related services sector, mainly with the contact center management.