Compare Cloud Contact Pro and ReadyMode - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Cloud Contact Pro or ReadyMode?

ReadyMode is more expensive to implement (TCO) than Cloud Contact Pro, and ReadyMode is rated higher (87/100) than Cloud Contact Pro (83/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

West Unified Communications Vs. XenCALL

West Unified Communications: Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.

XenCALL: Xen Call has twenty years of experience in call center tool development and telecommunications, as well as a 25 combined years at the executive level, in call center administration, training, management consultation.

Who is more expensive? Cloud Contact Pro or XenCALL Predictive Dialer?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Cloud Contact Pro and XenCALL Predictive Dialer.

Cloud Contact Pro price starts at $25 per month , On a scale between 1 to 10 Cloud Contact Pro is rated 2, which is much lower than the average cost of Call Center software. XenCALL Predictive Dialer price starts at $125 per license/month , When comparing XenCALL Predictive Dialer to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: XenCALL Predictive Dialer is more expensive than Cloud Contact Pro.

Which software includes more/better features?

We've compared Cloud Contact Pro Vs. ReadyMode based on some of the most important and required Call Center features.

Cloud Contact Pro: Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, Call Center.

XenCALL Predictive Dialer: Blended Call Center, Call Recording, Inbound Call Center, Outbound Call Center, Call Center.

Target customer size

Cloud Contact Pro's typical customers include: Medium and large size businesses, ReadyMode is ideal for small contact centers (1-49 agents or employees) and medium-sized contact centers and organizations (50-99 agents or employees).